topic Re: Stream Puck fault in Sky Stream

Stream Puck fault

Jade943 — Fri, 21 Feb 2025 07:18:11 GMT

My sky stream box doesn't turn on, I then have to try and reset it everyday or when I have turned it off. It works fine once it's working but say if I turn if off at at then the next morning it either won't turn on or has a red light. Says it has a software issue. I do the reset as per instructions and then it works but only until you switch it off again, it then takes ages to try and turn on.

Re: Stream Puck fault

mikealanr — Fri, 21 Feb 2025 07:39:30 GMT

Hi @Jade943

As you have tried the rest instructions and are still having the issue. It sounds like it could be a fault with the puck. I have escalated your post to Sky who will reach out using the chat bubble feature as described here:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Stream Puck fault

Mr+Flibbles+86 — Fri, 21 Feb 2025 12:42:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Stream Puck fault

Tom-W19 — Wed, 26 Feb 2025 08:15:27 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.