topic Re: Mic won’t work on remote controller, sky stream in Sky Stream

Mic won’t work on remote controller, sky stream

Jack997 — Thu, 20 Feb 2025 19:55:54 GMT

I have tried repairing the remote, removing batteries and turning the box off nothing seems to be working. My remote works in the bedroom puck just not the lounge puck! Very frustrating as every shortcut is voice controlled

Re: Mic won’t work on remote controller, sky stream

Jporch316 — Thu, 20 Feb 2025 19:59:46 GMT

@Jack997 wrote:
I have tried repairing the remote, removing batteries and turning the box off nothing seems to be working. My remote works in the bedroom puck just not the lounge puck! Very frustrating as every shortcut is voice controlled

Have you pulled the plug completely from the wall ? Worth a try

Re: Mic won’t work on remote controller, sky stream

Jack997 — Thu, 20 Feb 2025 20:00:55 GMT

I'll try that, from what I read it said not to but that's the old school reset way so why not.

thanks

Re: Mic won’t work on remote controller, sky stream

Jporch316 — Thu, 20 Feb 2025 20:02:06 GMT

Also try this

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

Replace remote under warranty

https://www.sky.com/help/forms/streaming-tv-remote