https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/4914810#M46079 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4333472">@AndyH6</a>&nbsp;</P><P>&nbsp;</P><P>Power off at the wall for a few minutes in the first instance. If that doesn't work follow the advice in this help article: <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>Namely the recovery process.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 18 Feb 2025 10:21:48 GMT mikealanr 2025-02-18T10:21:48Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/4914766#M46078 <P>Puck set up on 14th Feb&nbsp; everything OK until this morning. No tv even though green light on puck just goes to black screen. Wi-fi connection ok</P> Tue, 18 Feb 2025 09:33:29 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/4914766#M46078 AndyH6 2025-02-18T09:33:29Z https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/4914810#M46079 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4333472">@AndyH6</a>&nbsp;</P><P>&nbsp;</P><P>Power off at the wall for a few minutes in the first instance. If that doesn't work follow the advice in this help article: <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>Namely the recovery process.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 18 Feb 2025 10:21:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-not-working/m-p/4914810#M46079 mikealanr 2025-02-18T10:21:48Z