https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914570#M46068 <P>Often this is your hdmi has somehow lost its connection or a cable has failed</P> <P>See you have swapped out thehdmi lead</P> <P>&nbsp;</P> <P>Would suggest removing the power from your TV and Sky Stream puck for a good few minutes and try again.</P> <P>That often resets these glitches.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 18 Feb 2025 07:02:14 GMT lettice 2025-02-18T07:02:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914404#M46058 Hi i have come home today and turned on my sky stream puck and just keep getting a green screen, i have tried resetting the puck and also tried a different hdmi cable and tv but nothing seems to be working? Mon, 17 Feb 2025 21:04:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914404#M46058 Craig9680 2025-02-17T21:04:47Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914569#M46067 <P>Have you tried the <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_self">recovery procedure</A>?&nbsp;<BR /><BR /></P><P>If that doesn't work, it sounds like a faulty box and you should contact Sky for a replacement.&nbsp;</P> Tue, 18 Feb 2025 06:54:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914569#M46067 Anonymous 2025-02-18T06:54:19Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914570#M46068 <P>Often this is your hdmi has somehow lost its connection or a cable has failed</P> <P>See you have swapped out thehdmi lead</P> <P>&nbsp;</P> <P>Would suggest removing the power from your TV and Sky Stream puck for a good few minutes and try again.</P> <P>That often resets these glitches.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 18 Feb 2025 07:02:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-green-screen/m-p/4914570#M46068 lettice 2025-02-18T07:02:14Z