topic Sky pucks in Sky Stream

Sky pucks

Vickie25 — Sun, 16 Feb 2025 18:13:05 GMT

Good afternoon Can I add more pucks to my order as there was not an option when I done order online need in the bedrooms

Re: Sky pucks

SKY1992bf — Sun, 16 Feb 2025 18:15:14 GMT

@Vickie25 No, best thing to do is wait until you are setup with what is in your order than order the required number from your online account

Re: Sky pucks

GD1 — Sun, 16 Feb 2025 18:15:25 GMT

@Vickie25 You may need to place another order once the one is processed

Re: Sky pucks

SKY1992bf — Sun, 16 Feb 2025 18:16:31 GMT

@Vickie25 The maximum number of pucks you can have is 6

Re: Sky pucks

lettice — Sun, 16 Feb 2025 18:22:37 GMT

On first ordering it only allows you in some scenarios to order one additional puck.

Might be worth checking, as soon as your current new order is processed and your current ordered Sky Stream pucks are delivered, setup and activated at your home.

You can do this from the MySky app or your MySky online account account under Your products>Manage home setup section.

Once ordered the additional pucks can normally take a few days or so to arrive.