https://helpforum.sky.com/t5/Sky-Stream/My-puck-saying-wait-till-program-to-load/m-p/4912364#M45894 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1053278">@dawnslack12345678</a>&nbsp;</P><P>&nbsp;</P><P>Try a reboot in the first instsnce. However if this continues to happen you will need to check that your puck is getting the minimum required speeds set out by Sky of 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You can check this by opening netflix&gt; go to left menu and down to get help &gt; connectivity &gt; connection check.</P><P>&nbsp;</P><P>You can reboot you puck by going to settings &gt; system management&gt; resets &amp; updates &gt; reboot</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 15 Feb 2025 20:24:21 GMT mikealanr 2025-02-15T20:24:21Z https://helpforum.sky.com/t5/Sky-Stream/My-puck-saying-wait-till-program-to-load/m-p/4912316#M45887 <P>My puck day wait for program to load then nothing happens&nbsp;</P> Sat, 15 Feb 2025 19:20:03 GMT https://helpforum.sky.com/t5/Sky-Stream/My-puck-saying-wait-till-program-to-load/m-p/4912316#M45887 dawnslack12345678 2025-02-15T19:20:03Z https://helpforum.sky.com/t5/Sky-Stream/My-puck-saying-wait-till-program-to-load/m-p/4912364#M45894 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1053278">@dawnslack12345678</a>&nbsp;</P><P>&nbsp;</P><P>Try a reboot in the first instsnce. However if this continues to happen you will need to check that your puck is getting the minimum required speeds set out by Sky of 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>You can check this by opening netflix&gt; go to left menu and down to get help &gt; connectivity &gt; connection check.</P><P>&nbsp;</P><P>You can reboot you puck by going to settings &gt; system management&gt; resets &amp; updates &gt; reboot</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 15 Feb 2025 20:24:21 GMT https://helpforum.sky.com/t5/Sky-Stream/My-puck-saying-wait-till-program-to-load/m-p/4912364#M45894 mikealanr 2025-02-15T20:24:21Z