https://helpforum.sky.com/t5/Sky-Stream/Won-t-switch-off-multiroom/m-p/4909918#M45705 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2275788">@freddiefoo</a>&nbsp;</P><P>&nbsp;</P><P>Can you confirm you have Sky Stream? Or Sky Q? To use multiple pucks you need Whole Home TV package. Sky Q has multi screen. Also to confirm do you have multiple pucks? If so you have whole home?</P><P>&nbsp;</P><P>If you are using a puck give it a reboot by turning it off at the wall for a few minutes and powering it back on.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 13 Feb 2025 11:26:16 GMT mikealanr 2025-02-13T11:26:16Z https://helpforum.sky.com/t5/Sky-Stream/Won-t-switch-off-multiroom/m-p/4909781#M45703 <P>Morning start up, chose BBC1 and it came up "You need Multi-room to view this". Puck will not respond to home button.</P> Thu, 13 Feb 2025 09:21:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Won-t-switch-off-multiroom/m-p/4909781#M45703 freddiefoo 2025-02-13T09:21:01Z https://helpforum.sky.com/t5/Sky-Stream/Won-t-switch-off-multiroom/m-p/4909918#M45705 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2275788">@freddiefoo</a>&nbsp;</P><P>&nbsp;</P><P>Can you confirm you have Sky Stream? Or Sky Q? To use multiple pucks you need Whole Home TV package. Sky Q has multi screen. Also to confirm do you have multiple pucks? If so you have whole home?</P><P>&nbsp;</P><P>If you are using a puck give it a reboot by turning it off at the wall for a few minutes and powering it back on.</P><P>&nbsp;</P><P>MikeAlanR</P> Thu, 13 Feb 2025 11:26:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Won-t-switch-off-multiroom/m-p/4909918#M45705 mikealanr 2025-02-13T11:26:16Z