topic Re: Terrible Service in Sky Stream

Terrible Service

Davidwm1 — Mon, 10 Feb 2025 15:10:27 GMT

Why is it impossible to get in contact with anyone from Sky. It makes no difference whether you phone or message.

Yesterday I waited over 20 minutes - no answer.

Today I've waited over 30 minutes and have also tried the messaging service - now been on just over 1 hour.

At this point I've given up on resolving the issues and I'd just like to know how much it will cost to cancel the contract

Thanks in advance for any help

Regards

David

Re: Terrible Service

mikealanr — Mon, 10 Feb 2025 15:46:59 GMT

Hi @Davidwm1

We are fellow subscribers here so no one can tell you what cancellation will be. You will need to persevere with calling them. However if you post what your issue is, we may be able to assist. Members of the community have seen most issues with many of us being early adaptors of Glass and Stream.

MikeAlanR

Re: Terrible Service

Davidwm1 — Wed, 12 Feb 2025 06:28:51 GMT

Hi Mike

I eventually got through to someone by selecting "cancellation" option.

A chap named Steven said he would try to help. He agreed this issue was first raised 8 weeks ago and he said there was a note on the account that I would be getting a call the next morning (ie: today). No one had mentioned this proposed call before. I explained that I was only here up to 9.45am and then had a prior appointment after that so I wouldn't be available. He tried his best to help me - he put me on hold and said he'd speak to the tech team who were going to be ringing me. They wouldn't commit to a specific time slot so I told him I would change my appointment so I will be available.

I must say I'm rather sceptical that this will happen but I'll keep the Community posted?

Regards

David