topic Re: Re-Contract changes to the essentials pack in Sky Stream

Re-Contract changes to the essentials pack

Ocilmip123 — Thu, 06 Feb 2025 20:17:02 GMT

Has anyone attempted to Re-Contract down to the essentials base pack? The website consistently advises it is for new customers only, but just wondering if anyone has succeeded in the change.

Re: Re-Contract changes to the essentials pack

Mark39 — Thu, 06 Feb 2025 20:36:50 GMT

The 'Legal Bit' at the bottom of this page indicates that Essential TV is for new and existing customers, though the price differs: https://www.sky.com/tv/stream

Re: Re-Contract changes to the essentials pack

Nickeva67 — Tue, 11 Feb 2025 16:48:16 GMT

I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.

Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.

After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat

Channels List and On-Demand Players | Freesat

Re: Re-Contract changes to the essentials pack

Anonymous — Tue, 11 Feb 2025 17:01:18 GMT

@Nickeva67 wrote:
I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.
Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.
After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat
Channels List and On-Demand Players | Freesat

I think you may be talking about Sky Q Essentials rather than Sky Stream essentials which this forum is for.

Re: Re-Contract changes to the essentials pack

nigea99 — Tue, 11 Feb 2025 17:06:44 GMT

@Nickeva67 wrote:

I am an exisiting subscriber and called today to cancel my TV package but was offered the Essentials TV package instead for £15, also multiroom for an additional £15.

Also I was told that I would loose all my recordings and channels not in HD and it is activated immediately, as I am out of contract.

After posting this on the forum it was confirmed that you would only loose recordings that require a subscription and HD channels are as per Freesat

Channels List and On-Demand Players | Freesat

hi @Nickeva67

Just to let you (& others) know.

Unfortunately the TV Essentials you have been offered for SKY Q is not the same as Essential TV on SKY Stream

SKY rather unfortunately ( we could possibly use other less polite terms) have managed to confuse virtually everybody by having 2 different products on the platforms called almost the same thing