topic Re: Sky stream playliats junp back after every ad in Sky Stream

Sky stream playliats junp back after every ad

Mcooke99 — Fri, 29 Nov 2024 16:53:50 GMT

When watching a programme on my playlist, after every ad break the stream jumps back to the beginning of that section instead of moving on to the next. It also sometimes skips back to just before the adverts and I have to fast forward through them after just watching them. Has anyone else had this issue and is there a fix?

Re: Sky stream playliats junp back after every ad

Jporch316 — Fri, 29 Nov 2024 21:44:17 GMT

@Mcooke99 wrote:
When watching a programme on my playlist, after every ad break the stream jumps back to the beginning of that section instead of moving on to the next. It also sometimes skips back to just before the adverts and I have to fast forward through them after just watching them. Has anyone else had this issue and is there a fix?

There was a similar issue when using the watch from start function but I've not seen any posts recently with your issue . Try powering down your stream for 5 minutes by pulling the plug. Hopefully this will cure any glitches

Re: Sky stream playliats junp back after every ad

Ashwani — Sun, 05 Jan 2025 22:34:31 GMT

it is happening with us as well. Are you able to sort it out,?

Re: Sky stream playliats junp back after every ad

MAM52 — Sun, 09 Feb 2025 20:34:38 GMT

I have exact same issue. Especially My5. Every time advert comes on, after ad break it constantly jumps back to the start each and every damn time. 🤬🤬🤬🤬

Re: Sky stream playliats junp back after every ad

Cassie350 — Tue, 11 Mar 2025 22:15:37 GMT

This has been happening to me tonight several times. Very frustrating

Streaming from play list, jumps back to first add break.

Graeme-- — Fri, 04 Apr 2025 08:31:05 GMT

When watching programmes on playlist or app like itvx, the programme jumps back to the end of the first add break after every add break, then allows me to fast forward to where I had viewed, then jumps back to the end of the first add break after each and every add break.

Re: Sky stream playliats junp back after every ad

larky+marky — Fri, 04 Apr 2025 09:02:51 GMT

Same for me. Trying to watch F1, get an advert, then goes back about 15 minutes prior to the advert.

Typical Sky, they must employ the worst software designers.

Re: Sky stream playliats junp back after every ad

KC30 — Fri, 04 Apr 2025 11:57:25 GMT

I just came on here to ask this exact question.

I'll watch the first segment, then the ad break will come on. Then the show will revert back to the first segment before the ad break. Then I have to fast forward through the segment, and the ad break to get to the next segment. Then the skip will continue like this with each segment and ad break. So frustrating.

Is Sky looking at a fix? If it helps, for me, it's been happening all though the F1 broadcasts from the playlist.

Re: Sky stream playliats junp back after every ad

BenJoBanjo — Fri, 04 Apr 2025 11:59:18 GMT

The QS35 software update is supposed to improve or fix this issue. Your puck will update automatically at some point over the next few weeks.

Re: Sky stream playliats junp back after every ad

Ashlar — Sat, 05 Apr 2025 20:38:34 GMT

I have QS035 and this problem is still happening. Trying to watch the F1 qualifying this morning was painful as it jumped back to the beginning after each advert. I then had to fast forward to the point I was watching. It also happened when watching Madame Blanc Mysteries. I don't have ad skipping.

Re: Sky stream playliats junp back after every ad

rosscon — Sat, 24 May 2025 15:59:33 GMT

Has any fix been proposed from Sky on this one?

is occurring for me every time I try to watch F1 qualifying if I'm watching it on a bit of a delay. Each ad break it jumps backwards, then I have to skip ahead and sit though the ads each time. A bit unfair I have to sit through the ads a second time due to the error on the box.

seems to still occur even if I reset or power off the box.

This really is fast becoming the reason I'm considering giving up on sky stream

Re: Sky stream playliats junp back after every ad

KC30 — Sat, 24 May 2025 16:34:43 GMT

Yes, it's still happening for me also. Apparently they were working on a fix?

Re: Sky stream playliats junp back after every ad

rosscon — Sat, 24 May 2025 21:14:57 GMT

Dread to think how many customers have paid for add removal to get around the bug

Re: Sky stream playliats junp back after every ad

KG40 — Sun, 15 Jun 2025 20:03:31 GMT

This exact same thing is happening to me, specifically with ITVX. When getting through the adverts and when the programme is about to begin it's next part, it then jumps back to the beginning of the previous part that we've just watched. So have to fast forward through what we've just watched to get to where we need to be. Pretty poor from Sky and so annoying.

Re: Sky stream playliats junp back after every ad

KC30 — Sat, 26 Jul 2025 14:32:10 GMT

Can we bump this thread?

Sky, this issue is still happening.

Even worse, now when I fast forward through the repeated section, I have to watch the ads again as it won't let me fast forward though them.

Re: Sky stream playliats junp back after every ad

Chloe-W22 — Tue, 29 Jul 2025 08:53:40 GMT

Hello all,

Thank you for your post on the Sky Community... I just need some more detail from you to investigate.

Could you tell me what channel this is from?
If not a channel, which app?
And what piece of content, series and episode
Any patterns you've noticed?

Thanks,

Re: Sky stream playliats junp back after every ad

KG40 — Tue, 29 Jul 2025 09:08:40 GMT

Hi Chloe,

For us it was noticed when accessing a programme through Playlists when selecting it say 30 mins (for example) after the programme has started airing and the programme is one hour long, so we're watching from the beginning while the programme is still airing in real time. We noticed it when watching Love Island, so ITV2/ITVX. Cannot pinpoint exactly which episodes though but I'd say it has been happening 50% of the time, although certainly no more than that.

Re: Sky stream playliats junp back after every ad

KC30 — Tue, 29 Jul 2025 09:14:09 GMT

For me I only seems to happen on the Sky Sports F1 channel.

On playlist, not live.

I'm pretty sure I happens if I pause it mid play.

Really hope this helps!