topic Re: Reinstating customer owned sky puck to whole home subscription in Sky Stream

Reinstating customer owned sky puck to whole home subscription

thejacj42 — Sun, 09 Feb 2025 03:43:44 GMT

I currently own 2 sky pucks and am considering temporalily deactivating my whole home monthly rolling subscription. In the future I intend to reactivate to whole home will they just bill me the monthly whole home subscription or will they a,so charge me a new set up fee even though I have ownership of my pucks. Has anyone done this.

Re: Reinstating customer owned sky puck to whole home subscription

lettice — Sun, 09 Feb 2025 06:13:13 GMT

This depends on when you first ordered your Sky Stream with this pucks.

As. Stated in the Sky Stream faq;

Sky Stream pucks ordered after 23 February 2023 in the UK and after 14 July 2023 in the ROI are loaned to you. So, these will need to be returned to us when you leave or downgrade to avoid any non-return charges.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/sky-stream-faqs/articles/sky-stream-faqs

Re: Reinstating customer owned sky puck to whole home subscription

thejacj42 — Sun, 09 Feb 2025 19:00:37 GMT

I've already stated I own my pucks, if. I cancel will I be able to reactivate with out paying the £40 set up fee. as I will already have a puck that was bought in November 22. Hoping it's just pay the monthly charge.

Re: Reinstating customer owned sky puck to whole home subscription

mikealanr — Sun, 09 Feb 2025 22:00:37 GMT

Hi @thejacj42

If you own the pucks you can cancel and reactivate whole home or your subscription without issue. I left Sky completely a few years ago and rejoined a few months later. However you may need to call Sky to do this as the web doesn't always work well. In my case a back office team had to fix an issue with my account before customer service could reactivate it. I wasn't charged the fee as wasn't receiving any new kit.

MikeAlanR

Re: Reinstating customer owned sky puck to whole home subscription

thejacj42 — Mon, 10 Feb 2025 12:03:10 GMT

Thank you for your input I was hoping that would be the case.