topic Re: Sky puck in Sky Stream

Sky puck

Alfcompo — Tue, 04 Feb 2025 18:31:21 GMT

Sky puck always has issues pausing and restarting

Re: Sky puck

Daniel0210 — Tue, 04 Feb 2025 18:40:52 GMT

@Alfcompo

Glass or Stream?

Re: Sky puck

mikealanr — Tue, 04 Feb 2025 19:31:11 GMT

Hi @Alfcompo

Not really a lot of information to go off. You will need to specify what exactly your issue is, and other information such as your ISP and broadband speed would be helpful. Remember we are fellow subscribers no skyx so know nothing about you unless you tell us.

However it is likely poor broadband is causing your issues. Sky Stream pucks need 25Mbps for HD and 30Mbps for UHD. You can check the speed at your puck by opening netflix and going to the left menu > scroll down to get help? > And then select connection check.

MikeAlanR

Re: Sky puck

Dazzasky — Wed, 05 Feb 2025 07:55:04 GMT

@Alfcompo wrote:
Sky puck always has issues pausing and restarting

I've escalated your post to Sky so keep an eye out for a message. I'm going to hazard a guess you have Sky Stream as you mention a "puck" @Alfcompo

Re: Sky puck

Addie15 — Wed, 05 Feb 2025 08:41:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Alfcompo.

Re: Sky puck

Lisa-P1987 — Fri, 07 Feb 2025 10:38:04 GMT

We are still looking to help you Alfcompo . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks