topic Re: Not reconnecting after payment made. in Sky Stream

Not reconnecting after payment made.

Karen180 — Tue, 24 Dec 2024 19:34:05 GMT

Missed a payment due to partner being in hospital and not realizing the DD had been missed. Paid as soon as I could and almost a week later the services have still not been reinstated. Customer service taking hours between replies so every time I fill out the security form they say it's not valid anymore. Really frustrating and thinking of just cancelling subscription. We've reset the puck numerous times. Sky go seems to be working. Just impossible to get anyone from sky to help.

Re: Not reconnecting after payment made.

Mark39 — Tue, 24 Dec 2024 20:31:46 GMT

Have you re-setup your direct debit?

Re: Not reconnecting after payment made.

Karen180 — Tue, 24 Dec 2024 20:41:07 GMT

Hi Mark

I did yesterday. Maybe thats been the issue. Will see if it's sorted tomorrow. Thank you 😊

Re: Not reconnecting after payment made.

MichaelNewton — Fri, 07 Feb 2025 08:58:49 GMT

Sky channel not working after payment

Re: Not reconnecting after payment made.

MichaelNewton — Fri, 07 Feb 2025 09:00:43 GMT

Not yet I just paid what was asked for.

Re: Not reconnecting after payment made.

MichaelNewton — Fri, 07 Feb 2025 09:01:25 GMT

Not yet. Can I do it later as I'm at work now?