topic Pixelating on main tv in Sky Stream

Pixelating on main tv

Davidwm1 — Thu, 06 Feb 2025 22:01:33 GMT

This is the second time I've tried to watch a match which was spoilt by the picture keep breaking up.

What I can't understand is that if I watch it on my iPad I have no problems at all.

We had BT before and we had a booster supplied so we never had a problem.

Do Sky provide any sort of additional booster and would that overcome the problem?

Kind regards

David

Re: Pixelating on main tv

Anonymous — Fri, 07 Feb 2025 07:17:41 GMT

Is it viable to run an Ethernet cable from your router to your Stream box? If the problem is WiFi based then that would sort it out with the least fuss.

It should also be noted that Sky can use a lot more bandwidth than apps on iPad etc. so it's possible your internet is struggling with the demand of Sky streaming TV (even compared to Sky Go app). You can do a speed test within the Netflix app on Sky and if you can reply with your speed result we might be able to give a bit more tailored advice. The speed test is buried in a help option on Netflix's menu.

Another consideration is placement. Being portable, your iPad might have free reign with uninterrupted signal but your stream box might be up against a wall, hidden behind a metal TV etc. which can lower the signal quality.

Re: Pixelating on main tv

Davidwm1 — Fri, 07 Feb 2025 20:38:40 GMT

Thanks for messaging.

I checked on Netflix help to check network and the speed was around 40mb/sec.

Not sure what you'd make of this but I'm watching the game tonight on ITV and NO pixelating at all.

Any ideas what this means?

Kind regards

David

Pixelating Picture

Davidwm1 — Fri, 07 Feb 2025 21:47:05 GMT

Asked for help yesterday on picture breaking up watching the Liverpool v Spurs on Sky Sports.

Im now watching Man U v Leicester on ITV and there's absolutely no pixelating or picture breaking up.

Does anybody know what the problem/solution is to this?

Kind regards

David

Picture still breaking up

Davidwm1 — Sun, 09 Feb 2025 19:22:42 GMT

I'm getting really fed up with this now. The only way I could watch Aston Villa v Spurs was to get my old Humax box back into service and watch uninterrupted coverage on BBC1.

Sky sent me a message in answer to my recent complaint and gave me a number to ring which I did and hung up after waiting 22 minutes!

Is this what's classed as "good customer service".

If I could come out of the contract I would immediately.

Does anyone know how to get out of the contract?

Kind regards

David

Re: Pixelating on main tv

Davidwm1 — Sun, 09 Feb 2025 20:49:51 GMT

This is what I'm getting on the Netflix help check - 33.7mb/s

Regards

David