topic End of contract in Sky Stream

End of contract

BeerFairy — Wed, 05 Feb 2025 14:42:13 GMT

What happens when you contract ends? Does it auto renew at same cost?

Re: End of contract

Ellie_TV — Wed, 05 Feb 2025 14:51:06 GMT

@BeerFairy wrote:
What happens when you contract ends? Does it auto renew at same cost?

Prices will revert to full list price unless you call and renegotiate a new long term contract. Sky are under no obligation to offer you a discount though.

With Sky Stream it's not uncommon for those who cancel and leave to be offered deals to return. For example, 3 months after my brother left Sky, he was offered 12 months at half price on a 31 day rolling contract.

Re: End of contract

TimmyBGood — Wed, 05 Feb 2025 15:10:22 GMT

@BeerFairy

Contracts don't 'end': it's a discounted minimum subscription term which expires.

Re: End of contract

Bill051 — Wed, 05 Feb 2025 19:50:48 GMT

Here and others places I read of being able to cancel without penalty when out of contract. Is that wrong?

Re: End of contract

SKY1992bf — Wed, 05 Feb 2025 20:01:52 GMT

@Bill051 wrote:
Here and others places I read of being able to cancel without penalty when out of contract. Is that wrong?

@Bill051 When you are out of contract it switches to a monthly rolling contract at full list price which you can give notice to cancel penalty free (31 days tv/14 days broadband) or renew for a discounted price on a new minimum term contract

your contract wont end until you physically give notice

Re: End of contract

Bill051 — Wed, 05 Feb 2025 23:08:33 GMT

That's what I thought. Contracts do end.

Re: End of contract

Fothergill1 — Thu, 06 Feb 2025 01:03:50 GMT

@Bill051 wrote:
Here and others places I read of being able to cancel without penalty when out of contract. Is that wrong?

Hi @Bill051 As already posted by others your contract doesn't actually end. What happens is your discounts expire and you remain on your existing contract but on a monthly basis instead of 24 months.

You then have the option of remaining on this contract which will allows you to leave free of charge at any time subject to giving one months notice or you can call Sky and negotiate new discounts and sign up to a new 24 month contract.

Re: End of contract

TimmyBGood — Thu, 06 Feb 2025 08:05:52 GMT

@Bill051 wrote:

Contracts do end.

It's still a contract, otherwise Sky doesn't have to provide content, you don't need to pay and there'd be no notice period.

Re: End of contract

Bill051 — Thu, 06 Feb 2025 12:09:02 GMT

@TimmyBGood

You are right of course but Sky's website refers to "24 month contracts".

Re: End of contract

MarkGoldsmith — Thu, 06 Feb 2025 12:00:49 GMT

@Bill051 wrote:
@TimmyBGood
You are right of course but Sky's website refers tp "24 month contracts".

Correct, thats the minimum term, then the T&Cs state after the minimum term it becomes a 31 day rolling contract.

Re: End of contract

Bill051 — Thu, 06 Feb 2025 12:25:47 GMT

Now we know what a contract is, I am not sure the reply marked as "Answered" is much good.

Log into MySky.

Select Broadband from the menu bar.
Select Renewal Options.

Re: End of contract

Mark39 — Thu, 06 Feb 2025 13:01:05 GMT

@Bill051 wrote:

Now we know what a contract is, I am not sure the reply marked as "Answered" is much good.

It's correct.

Re: End of contract

Bill051 — Thu, 06 Feb 2025 13:24:03 GMT

But not very helpful for the OP who asked "What happens when you contract ends? Does it auto renew at same cost? "

What would the answer be if they had asked
"What happens when the minimum term of your contract ends? Does it auto renew at same cost? " ? Which is what everybody knew is what they meant.

Re: End of contract

SKY1992bf — Thu, 06 Feb 2025 13:34:35 GMT

@Bill051 wrote:
But not very helpful for the OP who asked "What happens when you contract ends? Does it auto renew at same cost? "

What would the answer be if they had asked
"What happens when the minimum term of your contract ends? Does it auto renew at same cost? " ? Which is what everybody knew is what they meant.

@Bill051 for all we know op accepted the answer and marked the post accordingly

the answer has to be based on the question asked not won't it would have been

we can't second guess what somebody genuinely means on every post otherwise we're be here all day

Re: End of contract

headsblues — Fri, 07 Feb 2025 14:30:13 GMT

My contact ended, bill went up £15 automatically. Rang to negotiate a new contract and they said they could give me a saving of £5!!! I am now looking elsewhere. Have been with Sky 10 years but doesn't seem to matter

Re: End of contract

Fothergill1 — Fri, 07 Feb 2025 15:54:41 GMT

@headsblues That doesn't sound very generous especially as the base prices will be increasing in April. Did you speak to customer services or the retention team? The latter are authorised to give better discounts 🤞

Re: End of contract

headsblues — Fri, 07 Feb 2025 16:09:02 GMT

I rang the only number I could find on the website and that was after going through several pages!

Re: End of contract

Fothergill1 — Fri, 07 Feb 2025 16:27:39 GMT

@headsblues In that case it would most likely have been Customer Services you were speaking to. Try again and ask them if they can have another look to see as if they are able to offer any better discounts and if not ask to be put through to the Retentions Team and see if they can offer anymore. There are no guarantees as no company has any obligation to offer discounts but it is certainly worth another try.

Re: End of contract

raymond18 — Tue, 18 Feb 2025 12:50:57 GMT

Hi i am thinking of moving to stream, i have a couple of question 1st when you come to the end of contract for stream what will be full price, and 2nd can you only get discount on broadband and not the stream. thanks.

Re: End of contract

Ellie_TV — Tue, 18 Feb 2025 12:56:13 GMT

@raymond18 wrote:
Hi i am thinking of moving to stream, i have a couple of question 1st when you come to the end of contract for stream what will be full price, and 2nd can you only get discount on broadband and not the stream. thanks.

Difficult questions to answer because it depends on which Sky Stream package you choose.

There are various options available, either on a 31 day rolling contract or a 2 year contract. The longer contracts have at least two price rises during them, the amount of which varies depending on what package you choose.

Discounts on Sky Stream tend to only be for new customers but you can sometimes negotiate a few free months of ad skipping or UHD/Atmos. Broadband is treated as a separate contract to the TV side of things and is billed separately too.