topic Re: Adskip stopped working on Paramount+ in Sky Stream

Adskip stopped working on Paramount+

MCF888 — Thu, 30 Jan 2025 08:36:50 GMT

Hi,

For some reason Adskip has stopped working on Paramount+, having worked perfectly well previously.

We've refreshed the apps on the puck, restarted the puck, checked that adskip is still active, signed in and out of Paramount+, etc. but nothing seems to fix it.

Sky customer services can't explain why it's happening.

Adskip still works perfectly everywhere else.

Does anyone have any ideas how to fix this, please?

Thanks.

Re: Adskip stopped working on Paramount+

Jporch316 — Thu, 30 Jan 2025 08:46:44 GMT

Hi @MCF888

@there was a recent change to paramount plus subscription tiers. The new basic subscription now includes adverts which unfortunately you are unable to skip

Re: Adskip stopped working on Paramount+

TimmyBGood — Thu, 30 Jan 2025 09:15:50 GMT

@MCF888

" Sky Cinema customers are going to be moved to the Paramount + Basic (with ads) plan from 21 January. You might notice this change on your account from 16 January. "

https://helpforum.sky.com/t5/Sky-TV/Changes-to-Paramount-Subscription-with-Sky

The Sky Ad Skipping subscription supplement does not apply to Paramount+

Unfortunately Paramount+ through Sky Cinema does not currently have an option to upgrade Basic (with ads) to either the Standard advert-free tier or the Premium 4K, UHD, HDR10, Dolby Vision, and Dolby Atmos version.

There's a substantial thread on this topic in the What's On forum.

https://helpforum.sky.com/t5/What-s-On/Adverts-on-Paramount/td-p/4889888

Re: Adskip stopped working on Paramount+

MCF888 — Thu, 30 Jan 2025 09:04:10 GMT

Hi Jporch316,

Thanks for the explanation.

And presumably the one that comes bundled with Sky is just the basic subscription?

The Sky person I spoke to at customer services a couple of days ago didn't seem to know that this might have been a factor.

Re: Adskip stopped working on Paramount+

nmbailey — Thu, 30 Jan 2025 09:05:32 GMT

We're watching The Agency and it was still skipping ads last night - might be a phased rollout?

Re: Adskip stopped working on Paramount+

MCF888 — Thu, 30 Jan 2025 09:06:39 GMT

Hi TimmyBGood,

Thanks. That makes it completely clear. I'll take a look at the other thread.

Re: Adskip stopped working on Paramount+

MCF888 — Thu, 30 Jan 2025 09:14:10 GMT

It's the same for us. The Agency seems to be the only show that still skips ads.

We only noticed adskip had gone when we went back to a different show.

Re: Adskip stopped working on Paramount+

Graeme-D — Fri, 31 Jan 2025 16:47:25 GMT

oh I though I was lucky and not got the ads as was watching The Agency too

Re: Adskip stopped working on Paramount+

Skull+Treaty — Fri, 31 Jan 2025 21:05:43 GMT

@Graeme-D wrote:
oh I though I was lucky and not got the ads as was watching The Agency too

If you like The Agency - keep an eye out for Black Bag, due in cinemas around March time 😉

Re: Adskip stopped working on Paramount+

MCF888 — Sat, 01 Feb 2025 10:49:36 GMT

Thanks for the tip!

Re: Adskip stopped working on Paramount+

MCF888 — Sat, 01 Feb 2025 10:54:57 GMT

TO ANYONE FROM SKY LOOKING AT THIS

I appreciate that this topic has been the subject of an extensive thread elsewhere, but if anyone from SKY is monitoring this thread, please could I ask you to organise a solution that refelcts the fact that those of us that are paying for adskip, which covered Paramount+, are now NOT GETTING WHAT WE PAID FOR as a result of the combined actions of Sky and Paramount+.

A simple observation, but if Paramount+ does offer a package that includes Adskip, why weren't the Sky customers that were already paying for that functionaliuty transferred over to that package, with those customers that weren't paying for it migrated over to the package that doesn't include adskip?

At the moment, this is sub-optimal customer care from Sky, to put it mildly.....

Re: Adskip stopped working on Paramount+

MarkGoldsmith — Sat, 01 Feb 2025 11:13:42 GMT

@MCF888 wrote:
TO ANYONE FROM SKY LOOKING AT THIS
I appreciate that this topic has been the subject of an extensive thread elsewhere, but if anyone from SKY is monitoring this thread, please could I ask you to organise a solution that refelcts the fact that those of us that are paying for adskip, which covered Paramount+, are now NOT GETTING WHAT WE PAID FOR as a result of the combined actions of Sky and Paramount+.
A simple observation, but if Paramount+ does offer a package that includes Adskip, why weren't the Sky customers that were already paying for that functionaliuty transferred over to that package, with those customers that weren't paying for it migrated over to the package that doesn't include adskip?
At the moment, this is sub-optimal customer care from Sky, to put it mildly.....

@MCF888 Ad skipping has never applied to Paramount +, it's always only need Skys in-demand content, ITV X, C4 and My5 apps.

The reason you are seeing ads on Paramount + is because Paramount have recently introduced ads on their non-premium tier.

At the end of the day adding more services to ad-skipping would likely require a rise in the cost of the ad-skipping pack as extra money would need to be provided to the owners of any new services that were included ( in this case paramount).

Re: Adskip stopped working on Paramount+

MCF888 — Sat, 01 Feb 2025 11:52:23 GMT

Hi MarkGoldsmith,

Sorry to disagree with you, but adskip did apply to all Paramount+ shows until only a few days ago.

We had watched a number of shows on this basis and initially thought there was a fault on the service when we suddenly started getting ads we couldn't skip part way through Landman.

I stand by my previous comments.

Sky could do the right thing if they wanted to. At the monent, it seems like they don't.

Re: Adskip stopped working on Paramount+

SKY1992bf — Sat, 01 Feb 2025 11:58:38 GMT

@MCF888 wrote:
Hi MarkGoldsmith,
Sorry to disagree with you, but adskip did apply to all Paramount+ shows until only a few days ago.
We had watched a number of shows on this basis and initially thought there was a fault on the service when we suddenly started getting ads we couldn't skip part way through Landman.
I stand by my previous comments.
Sky could do the right thing if they wanted to. At the monent, it seems like they don't.

@MCF888 I'm afraid @MarkGoldsmith is correct the link below lists all the apps Skys ad skip feature applies to and unfortunately paramount plus isn't one of them

https://www.sky.com/help/articles/ad-skipping-sky-glass

Re: Adskip stopped working on Paramount+

Mark39 — Sat, 01 Feb 2025 13:30:07 GMT

@MCF888 wrote:

Sky could do the right thing if they wanted to. At the monent, it seems like they don't.

Not without Paramount+'s approval.

Re: Adskip stopped working on Paramount+

Jporch316 — Sat, 01 Feb 2025 13:49:30 GMT

It's the same with Netflix and prime ..... you can't skip those ads on the basic tier hopefully in the future sky will be able to offer a payment option for paramount for the ad free tiers

Re: Adskip stopped working on Paramount+

MCF888 — Sat, 01 Feb 2025 13:54:13 GMT

Mark39,

Agreed. What I was trying to suggest is that Sky could sort it out if they agreed a solution with Paramount+.

My own recent interaction with Sky Customer services is what lead me to say that they seem to have no interest in doing that at the moment.

Re: Adskip stopped working on Paramount+

Mark39 — Sat, 01 Feb 2025 14:10:40 GMT

@MCF888 wrote:

Mark39,

Agreed. What I was trying to suggest is that Sky could sort it out if they agreed a solution with Paramount+.

My own recent interaction with Sky Customer services is what lead me to say that they seem to have no interest in doing that at the moment.

In fairness I think it's highly unlikely that the front line advisers would have much idea about any discussions that might be happening 'behind the scenes'. Of course, Paramount may not want an ad skipping solution with Sky, preferring instead that customers signed up directly.

Re: Adskip stopped working on Paramount+

MCF888 — Sat, 01 Feb 2025 14:22:12 GMT

SKY1992f,

I'm not sure I read the linked page in the same way you do.

Paramount+ was bundled as part of Sky Cinema for us (back in the SKY+ days) and has continued to be so since our migration to Sky Stream. Although the position is confused by the fact that you can now access it direct via an app.

I see it as something that can be accessed through the "Playlist" or "On demand" as per your linked page.

I don't see Paramount+ included in the list of "Other TV apps, like Netflix, YouTube or Spotify" on that page.

The functionality of adskip is a shambles: sometimes there's a skip ads button, sometimes you have to press the right side of the circle on the remote, sometimes it jumps on its own, sometimes the screen just goes blank and jumps to the next section of the programme. We often have different things happen during different adbreaks of the same programme.

It's against this background that I was making my point about Paramount+ and adskip: in the past we've had obvious jumps in shows where there will have been ads, but haven't had to watch them. I had no knowledge of what Sky may or may not have agreed with Paramount in terms of how this feature was delivered.

Until ads appeared that couldn't be skipped.

This was a change put in place by, between them, Sky and Paramount+, for whatever reason.

All I was trying to say is that if you're paying for adskip - which is what we seemed to be receiving from, inter alia, Paramount+ - it didn't seem reasonable that a change should result in you getting ads when one of the options that is now apparently offered by that company includes the equivalent of adskip. If you've not been paying for adskip, it's clearly a different answer.

I've been a Sky customer for a very long time, and I'm afraid to say they rarely if ever put Customer Service first if it's soemthing that, possibly, might affect their bottom line.

Re: Adskip stopped working on Paramount+

TimmyBGood — Sun, 02 Feb 2025 10:01:42 GMT

@MCF888

Perhaps interesting to note that it's apparently Sky Media which is handling Paramount+ advertising sales...

https://uk.themedialeader.com/paramount-launches-cheaper-ad-tier-in-the-uk/