topic Re: Volume Up/Down - Changes by 3 in Sky Stream

Volume Up/Down - Changes by 3

Tyla_Cymru — Mon, 20 Jan 2025 17:25:02 GMT

Hi all,

It's the first day of setting up my new Sky Stream, and I've set up the remote to change the volume. Unfortunately, it appears to only be able to change the volume by 3 points at a time, which is somewhat irritating. The TV brand is Samsung, and the Samsung remote changes the volume by a single point.

I have tried resetting the remote and pairing it again, as well as going through all pairing settings to check whether others would properly change the volume by a single point - to no avail.

Is anyone able to provide some insight (i.e. is this normal), or otherwise offer a possible solution?

Many thanks,

Tyla

Re: Volume Up/Down - Changes by 3

lettice — Mon, 20 Jan 2025 18:58:58 GMT

All I can think of is that when you pair the remote, the first one you select that shows a volume hit ( but wrong as you mention) may not be an exact pair.

It might be be worth try another repair, ignoring the first ( you will see the volume jump) so say no and select the next one on offer and seeing if the next selected one solves your issue.

Often, with TVs it can take many selection attempts to do that, not just a few.

Also, what is the exact make/ model of your TV.

Others, who have that TV may be able to help?

Re: Volume Up/Down - Changes by 3

Stephen+Mourton — Mon, 20 Jan 2025 18:25:31 GMT

On my remote or screen there is no indication of how many "points" the remote puts the sound up by. I just press the up or down button and hold it down and it increases or decreases until I reach the volume I want. I can also press it one at a time to adjust the volume more accurately.

Re: Volume Up/Down - Changes by 3

Deedee36 — Mon, 20 Jan 2025 18:50:29 GMT

@Tyla_Cymru I had the same issue when I bought a new tv,

I went through the steps that @lettice has mentioned and found the correct pairing code (it did take me to the 8th try)

Re: Volume Up/Down - Changes by 3

Tyla_Cymru01 — Wed, 29 Jan 2025 14:38:24 GMT

Thank you for all your responses - apologies, I had issues with my SkyID accounts (like many, I believe), and have lost my original Sky Community account.

All settings on the pairing have the same issue, and I've figured out why - the IR command is being sent by the remote 3 times. I've tried another Sky Stream remote and it does the same. I presume this is to ensure the command is reached by the TV, but unfortunately it has the effect of increasing my TV volume by 3. I figured this out by pressing the volume button and then covering the IR transmitter. When I do this, the volume increases by one. When I don't do this, the volume increases by 1 initially, and after a millisecond pause, increases by a further 2. I presume this isn't a setting that can be adjusted, as it can be on Xbox and with some independent universal remotes?

Thank you!

Re: Volume Up/Down - Changes by 3

lettice — Wed, 29 Jan 2025 14:44:32 GMT

What is the exact model number of your Samsung TV?

Re: Volume Up/Down - Changes by 3

Tyla_Cymru01 — Wed, 29 Jan 2025 14:51:20 GMT

Hello,

The TV is a Samsung, and the model is UE58AU7100KXXU.

Checking the IR transmitter through my phone camera, you can see the command is sent 3 times. The IR command to turn the TV off is also sent a number of times (but obviously this has no negative effect).

I presume this is by design, but unusual in that not everyone has the same problem. Currently looking to see if there's any settings on the TV which will act to delay the OR receiver after a command is received.

Re: Volume Up/Down - Changes by 3

Tyla_Cymru01 — Wed, 29 Jan 2025 15:01:49 GMT

Easy solution found! As the Remote sends the command 3 times, I've found that you can introduce a delay, to prevent the TV's IR receiver from registering multiple button presses. A 0.5s delay fixes the issue for me entirely. Doesn't fix the underlying issue, but certainly the symptom.

Thanks for your time!

Re: Volume Up/Down - Changes by 3

lettice — Wed, 29 Jan 2025 15:19:31 GMT

You beat me to it.

Remember having seen an option around that before on Samsung TVs and a few other manufacturers.

As you have found a solution, will mark your last post as the answer.

Re: Volume Up/Down - Changes by 3

Fothergill1 — Wed, 29 Jan 2025 22:33:09 GMT

Many thanks @Tyla_Cymru01 My remore hadn't been behaving as normal since I did an update on my Samsung TV recently. Your suggestion has resolved the issues 👍

Re: Volume Up/Down - Changes by 3

Jenko52 — Tue, 11 Mar 2025 10:57:19 GMT

His this been moved because I can't seem to find it,

Re: Volume Up/Down - Changes by 3

Fothergill1 — Tue, 11 Mar 2025 21:08:03 GMT

Hi @Jenko52 You don't mention what make of TV you have but the solution and photos given in this thread are for Samsung TVs. I imagine other TV brands will have a similar feature hidden within their menus.