topic Re: Is it just me??? in Sky Stream

Is it just me???

Ladyjane84 — Wed, 29 Jan 2025 14:00:46 GMT

Is it just me or has ordering additional Sky equipment became an impossible task?

I have sky stream, I have a Whole Home subscription. I call sky, the automated line sends me a text with a link for help because it doesn't understand what I'm requesting. The virtual assistant doesn't understand and for the life of me I can't get through to an agent because there closed, or I can't get past automated answers.

I simply want to buy an additional puck? Can someone please tell me how I can do that directly without telling me to "phone" please?

#whateverhappenedtohumancustomerservice

Re: Is it just me???

Ladyjane84 — Wed, 29 Jan 2025 14:02:07 GMT

Ps EE won't send me one because I already have an active subscription

Re: Is it just me???

GD1 — Wed, 29 Jan 2025 14:07:43 GMT

@Ladyjane84 Have you tried ordering through your account online? https://www.sky.com/mysky/tv/home-setup

Re: Is it just me???

lettice — Wed, 29 Jan 2025 14:51:22 GMT

As mentioned above, login to your Mysky via the MySky app or your Sky account online.

Under Products> Manage Home setup up, you can order additional Sky Pucks at a one off cost of £39.95