https://helpforum.sky.com/t5/Sky-Stream/Tv-freezing-and-unable-to-load/m-p/4894877#M44679 <P>Had lots of trouble in the past which seemed to be resolved. But now back. Freezing picture and difficulty loading channels</P> Tue, 28 Jan 2025 07:52:06 GMT Graham137 2025-01-28T07:52:06Z https://helpforum.sky.com/t5/Sky-Stream/Tv-freezing-and-unable-to-load/m-p/4894877#M44679 <P>Had lots of trouble in the past which seemed to be resolved. But now back. Freezing picture and difficulty loading channels</P> Tue, 28 Jan 2025 07:52:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-freezing-and-unable-to-load/m-p/4894877#M44679 Graham137 2025-01-28T07:52:06Z https://helpforum.sky.com/t5/Sky-Stream/Tv-freezing-and-unable-to-load/m-p/4894937#M44682 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4316896">@Graham137</a>&nbsp;wrote:<BR /><P>Had lots of trouble in the past which seemed to be resolved. But now back. Freezing picture and difficulty loading channels</P><HR /></BLOCKQUOTE><P>Have you given the Stream puck a full reboot recently? Either do a restart from the settings menu or simply pull the plug from the socket for a minute or two and then power it back on.&nbsp;</P><P>This often helps clear glitches. The pucks aren't great at clearing their internal cache and when clogged up they can give the type of symptoms you describe. It's also good practise to fully exit apps when you leave them. If you just press the home button when you finish watching something rather than fully exit then the app will remain open on Sky's server and can cause your service to slow down.&nbsp;</P> Tue, 28 Jan 2025 09:15:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-freezing-and-unable-to-load/m-p/4894937#M44682 Ellie_TV 2025-01-28T09:15:53Z