https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894081#M44623 My sky Puck is not responding to remote Mon, 27 Jan 2025 11:58:40 GMT RonnieBrown 2025-01-27T11:58:40Z https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894081#M44623 My sky Puck is not responding to remote Mon, 27 Jan 2025 11:58:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894081#M44623 RonnieBrown 2025-01-27T11:58:40Z https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894101#M44624 <P>Have you tried restarting your Puck by turning it off at the plug for a minute?</P> Mon, 27 Jan 2025 12:10:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894101#M44624 Mark39 2025-01-27T12:10:41Z https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894532#M44643 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4213694">@RonnieBrown</a>&nbsp; hopefully the reboot suggested by <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639">@Mark39</a>&nbsp; will resolve the problem but if not try&nbsp;paired the remote again as follows:&nbsp;</P><P>&nbsp;</P><OL><LI><SPAN>Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)</SPAN></LI><LI><SPAN>Press 1 and 3 together for three seconds (bluetooth mode) and follow the on-screen instructions.</SPAN></LI></OL><P>&nbsp;</P> Mon, 27 Jan 2025 17:03:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Ronnie/m-p/4894532#M44643 Fothergill1 2025-01-27T17:03:47Z