topic Re: Sky Stream Puck remote does not sync with Sony Bravia TV in Sky Stream

Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Fri, 24 Jan 2025 12:34:40 GMT

Hi All

I've gone through all the setup options for my Sky Puck remote to try and sync my Sony Bravia Model KD-43X75WL but it will still not connect the volume, mute button, it turns the TV on fine but not off, just the Sky puck goes off and TV remote is then needed to turn it off fully.

Any ideas to fix, if fixable ?

Thanks

Andy

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Hunter2660 — Fri, 24 Jan 2025 12:42:30 GMT

A long press of the button is needed to turn both Stream box and TV into standby. Not sure why the volume button isn't working on the TV though.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Fri, 24 Jan 2025 12:45:38 GMT

A long press does not turn the TV into standby either, nothing happens unless i just press power button and TV stays on

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Hunter2660 — Fri, 24 Jan 2025 12:55:38 GMT

The remote can't be synched to the TV then. Turning the Stream box on will send a signal the TV to select the correct HDMI channel. Perhaps somebody could provide a solution to the remote not actually "seeing" the TV.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

lettice — Fri, 24 Jan 2025 13:12:05 GMT

I would expect from knowing similar models that work fine, it should also work for your Sony TV model.

Try repairing the remote again, ignore the first failing code and continue trying a few more

We have seen it can for some TV models, take quite a good handful of code selections to get the full range of volume and on/ off working correctly.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Fri, 24 Jan 2025 13:21:01 GMT

I have done it over 10 times now between start of Jan and now and still the same

Does it need a reset as if it was a 1st installation psosibly ? If so, is there a guide to do this ?

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

lettice — Fri, 24 Jan 2025 13:50:18 GMT

How many of the available codes on the remote repairing attempt did you try?

Like I said above , we have seen customers Someone recently say they tried twenty or so of the codes shown on the remote repair screen, so saying no to the codes that only half work. Obviously when retrying, making a note of the codes in their sequence.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Fri, 24 Jan 2025 13:55:33 GMT

The option goes through 32 and then another 10/12 i think it was

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

lettice — Fri, 24 Jan 2025 14:03:10 GMT

@APO84

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Fri, 24 Jan 2025 14:11:53 GMT

Thank You for the help 🙂

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Tom-W19 — Sat, 25 Jan 2025 15:30:18 GMT

Thanks for escalating. We've sent an invite to @APO84.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Sun, 26 Jan 2025 10:32:03 GMT

Hi, ive not heard anything as yet on this escalation, emails do not seem to be coming through with any but a pop up window but then no response when i say hi.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Tue, 28 Jan 2025 10:37:28 GMT

Hi, is there any update ?

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Sun, 16 Feb 2025 20:15:08 GMT

Hi, I was getting a response but very time I replied I've had no answer and still no response on my issue are @Sky abke to help?

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Yorkiebar — Sat, 24 May 2025 08:53:00 GMT

I have the same issue and tried the 32 options and the 12 under the option 'Sony' without joy

tried everything like the original poster

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Mon, 02 Jun 2025 16:44:51 GMT

Is Sky ever going to contact me to assist with this problem ? Heard nothing for months and others have the same issue.

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

APO84 — Mon, 02 Jun 2025 16:45:26 GMT

Sky just never respond unfortunately 😞

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Yorkiebar — Mon, 02 Jun 2025 17:28:18 GMT

Quick to take our money or up the prices - but not able to turn the TV up???

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Dazzasky — Tue, 03 Jun 2025 04:56:28 GMT

@APO84 wrote:
Sky just never respond unfortunately 😞

Hi @APO84 I have escalated your post to Sky again. Keep an eye out for a response from Sky

Re: Sky Stream Puck remote does not sync with Sony Bravia TV

Addie15 — Tue, 03 Jun 2025 07:17:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @APO84.