topic Re: Sky stream picture issue in Sky Stream

Sky stream picture issue

Jcostello — Sat, 25 Jan 2025 19:21:13 GMT

The picture is pink i have rest the puck tried different hdmi cables and different tv but the screen remains pink

Re: Sky stream picture issue

mikealanr — Sat, 25 Jan 2025 23:35:19 GMT

It sounds like a faulty puck. I have escalated your post to Sky who will reach out to you. Pucks are generally loaned to you (unless purchased before Feb 2023) so come with an unlimited warranty.

Look out for a blue speech bubble as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Sky stream picture issue

Jcostello — Sun, 26 Jan 2025 10:21:52 GMT

Appreciate that thank you for your help

Re: Sky stream picture issue

CoffeeDrinker — Sun, 26 Jan 2025 11:32:39 GMT

Sometimes HDR/Dolby Vision issues give a characteristic pink and green screen. If you still have your Sky Stream puck connected and you are using a 4K TV, trying setting the picture output from 2160p UHD to 1080p HD temporarily. This should also turn off any HDR. If the picture looks normal in HD, the issue might lay with how your TV is handling HDR ( HDR10, HLG and/or Dolby Vision)

Re: Sky stream picture issue

Tom-W19 — Mon, 27 Jan 2025 11:09:40 GMT

Thanks for escalating. We've sent an invite to @Jcostello.