https://helpforum.sky.com/t5/Sky-Stream/Puck-upstairs-picture-sound-problems/m-p/4892895#M44499 We've just joined. Sky fibre broadband and Sky Stream. Downstairs works fine, upstairs picture freezes and doubt disappears every few seconds. Extremely frustrating as we simply can't use what we've paid for. Sun, 26 Jan 2025 09:22:13 GMT Jacki66 2025-01-26T09:22:13Z https://helpforum.sky.com/t5/Sky-Stream/Puck-upstairs-picture-sound-problems/m-p/4892895#M44499 We've just joined. Sky fibre broadband and Sky Stream. Downstairs works fine, upstairs picture freezes and doubt disappears every few seconds. Extremely frustrating as we simply can't use what we've paid for. Sun, 26 Jan 2025 09:22:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-upstairs-picture-sound-problems/m-p/4892895#M44499 Jacki66 2025-01-26T09:22:13Z https://helpforum.sky.com/t5/Sky-Stream/Puck-upstairs-picture-sound-problems/m-p/4893006#M44514 <P>If you swap the boxes over do you get the same issue upstairs?<BR /><BR />If you do then it'll likely be that the upstairs box is not receiving a sufficiently fast or stable WiFi signal to stream consistently.<BR /><BR />What does the Netflix checker report?<BR /><BR /><BR /></P> Sun, 26 Jan 2025 11:14:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-upstairs-picture-sound-problems/m-p/4893006#M44514 martswain 2025-01-26T11:14:58Z