Programmes continually stalling

Loz11 — Sat, 25 Jan 2025 20:26:32 GMT

I have tried to watch several programs today but each time I watch for a short while then the program stalls and I can't watch it anymore. I just get a blue screen and a message saying there is a Technical fault with this program. Can someone tell me how to contact sky

Re: Programmes continually stalling

Fothergill1 — Sat, 25 Jan 2025 20:53:09 GMT

@Loz11 Have a look at this link which gives some troubleshooting for this specific issue https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Generally the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

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Programmes continually stalling

Re: Programmes continually stalling