topic Re: Error code 7998 in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4892122#M44428 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313896">@CJSB1</a>&nbsp;wrote:<BR /><P>I have error code 7998 and can't watch any channels or go in to my products tab</P><HR /></BLOCKQUOTE><P>The Sky TV error code 7998 typically occurs on a<STRONG> Sky Stream</STRONG> puck after a reset or when there is a problem with the network configuration. This error indicates that the device is having trouble connecting to Sky's servers or completing the initial setup.<BR /><BR /></P><P>To resolve this issue, follow these steps:</P><OL><LI><P><STRONG>Reset the Network Settings</STRONG>:</P><UL><LI>Press and hold the '4' and '6' buttons simultaneously on your Sky remote.</LI><LI>Navigate to the network setup page that appears.</LI><LI>Scroll across and select 'Continue'.</LI><LI>This will lead you to a network setup page, distinct from the usual initial setup interface.</LI></UL></LI><LI><P><STRONG>Perform a System Update</STRONG>:</P><UL><LI>Once in the network setup page, the system should prompt you to perform a system update.</LI><LI>Proceed with the update, which may address issues like being unable to access certain services or apps.</LI></UL></LI></OL><P>If these steps do not resolve the error, consider performing a factory reset of your Sky Stream puck:</P><OL><LI><STRONG>Factory Reset</STRONG>:<UL><LI>Press and hold the power button on the puck until it flashes orange and then turns green.</LI><LI>Release the power button and allow the puck to restart.</LI></UL></LI></OL><P>After the reset, you may need to reconfigure your network settings and perform any necessary system updates.</P> Sat, 25 Jan 2025 12:12:43 GMT Anonymous 2025-01-25T12:12:43Z Error code 7998 https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891790#M44424 <P>I have error code 7998 and can't watch any channels or go in to my products tab</P> Fri, 24 Jan 2025 22:23:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891790#M44424 CJSB1 2025-01-24T22:23:09Z Re: Error code 7998 https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891827#M44425 <P>This doesn't sound like a Talk (landline) issue. On which device are you seeing this?</P> Fri, 24 Jan 2025 23:24:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891827#M44425 Mark39 2025-01-24T23:24:35Z Re: Error code 7998 https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891832#M44426 <P>It is a problem with my sky TV</P> Fri, 24 Jan 2025 23:40:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891832#M44426 CJSB1 2025-01-24T23:40:18Z Re: Error code 7998 https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891858#M44427 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313896">@CJSB1</a>&nbsp;wrote:<BR /> <P>It is a problem with my sky TV</P> <HR /></BLOCKQUOTE> <P>And which TV box do you have?&nbsp; Sky+HD, Sky Q or Sky Stream/Glass</P> Sat, 25 Jan 2025 03:10:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4891858#M44427 GD1 2025-01-25T03:10:40Z Re: Error code 7998 https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4892122#M44428 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4313896">@CJSB1</a>&nbsp;wrote:<BR /><P>I have error code 7998 and can't watch any channels or go in to my products tab</P><HR /></BLOCKQUOTE><P>The Sky TV error code 7998 typically occurs on a<STRONG> Sky Stream</STRONG> puck after a reset or when there is a problem with the network configuration. This error indicates that the device is having trouble connecting to Sky's servers or completing the initial setup.<BR /><BR /></P><P>To resolve this issue, follow these steps:</P><OL><LI><P><STRONG>Reset the Network Settings</STRONG>:</P><UL><LI>Press and hold the '4' and '6' buttons simultaneously on your Sky remote.</LI><LI>Navigate to the network setup page that appears.</LI><LI>Scroll across and select 'Continue'.</LI><LI>This will lead you to a network setup page, distinct from the usual initial setup interface.</LI></UL></LI><LI><P><STRONG>Perform a System Update</STRONG>:</P><UL><LI>Once in the network setup page, the system should prompt you to perform a system update.</LI><LI>Proceed with the update, which may address issues like being unable to access certain services or apps.</LI></UL></LI></OL><P>If these steps do not resolve the error, consider performing a factory reset of your Sky Stream puck:</P><OL><LI><STRONG>Factory Reset</STRONG>:<UL><LI>Press and hold the power button on the puck until it flashes orange and then turns green.</LI><LI>Release the power button and allow the puck to restart.</LI></UL></LI></OL><P>After the reset, you may need to reconfigure your network settings and perform any necessary system updates.</P> Sat, 25 Jan 2025 12:12:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Error-code-7998/m-p/4892122#M44428 Anonymous 2025-01-25T12:12:43Z