topic Re: tv buffering in Sky Stream

tv buffering

Gres64 — Sat, 18 Jan 2025 17:26:00 GMT

sky keeps buffering

Re: tv buffering

Mr+Flibbles+86 — Mon, 20 Jan 2025 08:50:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: tv buffering

Fothergill1 — Mon, 20 Jan 2025 09:25:42 GMT

Hi @Gres64. One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters