topic Re: Pucking sound in Sky Stream

Pucking sound

kingsturge — Sun, 19 Jan 2025 12:43:24 GMT

I have a problem with the Sky puck. Whenever I'm watching a 4k, HDR, & Dolby Atmos program, the sound will cut out for around a second. This'll happen every 20 minutes or so. Does anyone know of who to fix this?

Re: Pucking sound

Ellie_TV — Sun, 19 Jan 2025 14:41:37 GMT

@kingsturge wrote:
I have a problem with the Sky puck. Whenever I'm watching a 4k, HDR, & Dolby Atmos program, the sound will cut out for around a second. This'll happen every 20 minutes or so. Does anyone know of who to fix this?

This is a long standing problem for many people using a Stream puck. Sky have been investigating for a while but so far no date for a solution has been given.

I have recently been testing the NOW app on different hardware and have experienced no audio dropouts whatsoever on UHD/HDR Dolby Atmos programmes. I think I'm going to cancel Stream if a solution doesn't come soon.

Re: Pucking sound

Th15 — Wed, 22 Jan 2025 20:13:44 GMT

I've just noticed this issue today whilst using the Apple TV app.

Re: Pucking sound

StevieB321 — Fri, 24 Jan 2025 19:50:01 GMT

Has anyone successfully canceled their contract due to this issue?