Puck freezing

Ll60 — Sat, 18 Jan 2025 23:35:23 GMT

Why does my Puck keep freezing?

Re: Puck freezing

Fothergill1 — Sun, 19 Jan 2025 00:41:44 GMT

Hi @Ll60 and welcome to the forum.

One of the main reasons for freezing is the quality and speed of the WiFi signal being received at the puck and not that being received at the router. This can be checked with the Netflix App (Get help > Check network). The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These figures assume you don't have other devices using the Wi-Fi bandwidth.

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference. For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical then you could consider Powerline Adapters which are about £35 on Amazon. Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.

topic Re: Puck freezing in Sky Stream

Puck freezing

Re: Puck freezing