topic Re: Sky Puck not working in Sky Stream

Sky Puck not working

Molly998 — Sat, 18 Jan 2025 15:29:43 GMT

Had Sky Stream for a couple of months and has been fine. Most recently turn tv on at wall and puck won't connect - says "no signal, check connected devices power" - at times we have checked and light isn't on puck. Have followed all instructions I can find to reset etc and that doesn't work! Any other methods I can try or do I need to see if we can have a new puck sent.

Re: Sky Puck not working

Mark39 — Sat, 18 Jan 2025 15:41:38 GMT

@Molly998 wrote:

Had Sky Stream for a couple of months and has been fine. Most recently turn tv on at wall and puck won't connect - says "no signal, check connected devices power" - at times we have checked and light isn't on puck. Have followed all instructions I can find to reset etc and that doesn't work! Any other methods I can try or do I need to see if we can have a new puck sent.

That sounds like a message from your (Samsung?) TV, not your Puck. Try turning your TV off at the plug for a minute.

Re: Sky Puck not working

Molly998 — Sat, 18 Jan 2025 15:48:28 GMT

We've tried turning the tv on and off, switching the HDMI cables etc - wouldn't work Monday, Tuesday. Then randomly turned on no issues Weds Thurs and Fri and then now not working today.