topic Re: Sky sports not working in Sky Stream

Sky sports not working

PiyushChawla — Fri, 17 Jan 2025 06:43:40 GMT

Hi,

I subscribed to sky stream puck with sky sports package a week ago. I try to watch live sports (part of my package) on sky stream puck that's connected to my tv, on sky go app and sky sports - it just doesn't work. I am being asked to upgrade my subscription but I already have sky sports in my subscription. How do I fix this?

Re: Sky sports not working

mikealanr — Fri, 17 Jan 2025 07:47:51 GMT

Hi @PiyushChawla

I have escalated you post to Sky. Look out for a chat bubble as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Sky sports not working

Chrisee — Fri, 17 Jan 2025 07:48:12 GMT

@PiyushChawla as you need help from Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky sports not working

mikealanr — Fri, 17 Jan 2025 07:48:59 GMT

@Chrisee beat me too it!

Re: Sky sports not working

Lisa-P1987 — Fri, 17 Jan 2025 11:42:17 GMT

Thanks for escalating this. We’ve sent PiyushChawla an invite to chat.

Re: Sky sports not working

JackMartin1 — Sun, 19 Jan 2025 09:00:34 GMT

I also have this same issue, I have sky stream with the sky sports package, however the sky sports app and sky go won't let me watch any of the sports channels. They tell me I need to upgrade.

any solution?

Re: Sky sports not working

lettice — Sun, 19 Jan 2025 11:01:07 GMT

@JackMartin1 wrote:

I also have this same issue, I have sky stream with the sky sports package, however the sky sports app and sky go won't let me watch any of the sports channels. They tell me I need to upgrade.

any solution?

Are your live TV Sky Sports channels working ok?

If it is just the Sky Go ( and Sky Sports app), there is a known known issue around that at the moment for some customers.

https://helpforum.sky.com/t5/Sky-Go/Getting-quot-please-upgrade-your-subscription-quot-on-Sky-Go-for-anything-I-try-to-watch/m-p/4886001#M142612

Re: Sky sports not working

Smiler6141 — Sun, 19 Jan 2025 17:32:54 GMT

I have had the same problem and have been in touch with a "Sky expert" for several days and today got an answer that they acknoledge there is a fault and their engineers are on it so hopefully the issue should be resolved soon. Do not upgrade as I did it makes no difference and I shall be in touch to get my origanal contract re instated.

Re: Sky sports not working

Anonymous — Mon, 20 Jan 2025 08:07:58 GMT

The Sky Go / Sports App aspect of it is a known issue that's being discussed on the Sky Go forum and I'd keep an eye on that thread.