topic Re: Sky puc freezing in Sky Stream

Sky puc freezing

Maz12341 — Wed, 15 Jan 2025 20:29:09 GMT

Just added sky sports not playing keeps freezing can't watch at all please remove from my package can't get any help not paying extra pic just won't play football.would like it removed

Re: Sky puc freezing

mikealanr — Wed, 15 Jan 2025 21:19:34 GMT

Hi @Maz12341

Your not talking to Sky. We are fellow customers. You will need to remove via my sky or telephone customer services.

If you explain your issue in more detail the community will do it's best to assist. I use Sky sports without issue, is it the channels, app etc.. is it HD or UHD you are having issues with? Does your internet meet the minimum speed of 25Mbps for HD and 30Mbps for UHD?

MikeAlanR

Re: Sky puc freezing

tommy_dublin — Thu, 16 Jan 2025 09:32:20 GMT

I am having the same issues, constantly, on my second puck, reboot several times a day, each time I call sky I get to reset the puck with a software update... on one occassion twice in the one day... no great... bring back SkyQ which was much more stable...