topic Re: Buffering, lip sync and streaming issues on Three mobile home broadband in Sky Stream

Buffering, lip sync and streaming issues on Three mobile home broadband

Jkfowler665 — Sun, 12 Jan 2025 17:06:12 GMT

We are in an area where fibre is a long way off. Our current FTTC broadband is ok, but there has always been an issue with my wife's work VPN and the upload speed has been slow.

So we have decided to try three home broadband. The speeds are a lot better, download is up to 180mbps (slowest has been 45) and the upload has been over 3 times faster. The only thing not working on the network is the sky stream. I have moved the picture quality down to 720p, changed the audio.

Three have implemented their fixes for latency and the issue persists. I have hard wired the network at home as well as trying the WiFi.

im trying to get the DNS changed to a public one, but are there any other fixes for Latency issues?

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

lettice — Sun, 12 Jan 2025 17:46:14 GMT

Save me re typing.

Suggest you read my post on a thread earlier this month on 4g/5g home broadband.

Would suggest reading the last two paragraphs of my post, for a possible solution that may help and to get some further advice.

Referenced post:

https://helpforum.sky.com/t5/Sky-Stream/Connectivity-issues-using-Sky-Stream-via-EE-Smart-Hub/m-p/4870940#M42852

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

Anonymous — Sun, 12 Jan 2025 18:14:33 GMT

The issue you will face with using three mobile broadband is latency. I would never use mobile broadband with Sky stream for this reason. Streaming isn't a simple science of high speeds equals good performance, low latency is just as important and mobile broadband will not provide this.

Re: Buffering, lip sync and streaming issues on Three mobile home broadband

Ellie_TV — Sun, 12 Jan 2025 19:02:31 GMT

@Jkfowler665

You may be better off with a NOW TV subscription on a streaming device such as a Firestick for Sky programming. I've just set my in-laws up with this as they have very poor broadband speeds where they live.
The NOW app is much less susceptible to glitching than Sky Stream and can sustain a stable stream on much lower speeds.