topic Sky stream catch up facility jumps forward when watching prev program in Sky Stream

Sky stream catch up facility jumps forward when watching prev program

StuartT1 — Sun, 12 Jan 2025 16:23:08 GMT

Hi everyone. Does anyone know why my Sky Stream jumps forward to the next episode whilst watching the prev one (after having selected "watch from start"

surely it defeats the object of having catch up if you can't watch the entire episode without it jumping to the start of the next episode in the middle of the prev one

Re: Sky stream catch up facility jumps forward when watching prev program

Mr+Flibbles+86 — Mon, 13 Jan 2025 11:15:02 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky stream catch up facility jumps forward when watching prev program

worf9 — Fri, 25 Apr 2025 12:04:03 GMT

I'm finding when I skip adds in last set of adverts it's jumping to the next episode.

Re: Sky stream catch up facility jumps forward when watching prev program

MarkGoldsmith — Fri, 25 Apr 2025 12:10:56 GMT

@worf9 wrote:
I'm finding when I skip adds in last set of adverts it's jumping to the next episode.

Perhaps try a reboot of the puck and see if that helps:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.