You tube freezes every time on sky stream but not on firestick!

Maurice+P — Sat, 11 Jan 2025 12:51:40 GMT

Any ideas please. You tube freezes every time on sky stream but not on firestick! Unplugged and reset but still freezes.

Re: You tube freezes every time on sky stream but not on firestick!

lettice — Sat, 11 Jan 2025 13:09:01 GMT

What do you mean by reset.

Its not advisable in settings to do action the reset option, unless Sky have asked you to.

Try doing a restart of the puck from the restart option in settings;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Secondly, try an app refresh;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Have a read of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-apps/articles/apps-on-sky-q-and-glass-basic-checks

Re: You tube freezes every time on sky stream but not on firestick!

Maurice+P — Sat, 11 Jan 2025 13:35:44 GMT

Hi there. Thank you. I just unplugged and plugged back in when I said Reset. Am trying your suggestions. Have restarted in settings. So far so good.

topic Re: You tube freezes every time on sky stream but not on firestick! in Sky Stream

You tube freezes every time on sky stream but not on firestick!

Re: You tube freezes every time on sky stream but not on firestick!

Re: You tube freezes every time on sky stream but not on firestick!