topic Re: Rem in Sky Stream

Rem

John3431 — Fri, 10 Jan 2025 18:55:47 GMT

I tried to set up my tv but the paper thats in my remote ripped and I cant pull it out. How do I contact sky to inform them that I need another remote

Re: Rem

GD1 — Fri, 10 Jan 2025 19:20:39 GMT

@John3431 You don;t need anew remote, you can slide the back of the remote off as per the guide here https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Rem

John3431 — Fri, 10 Jan 2025 19:27:43 GMT

It's a sealed unit

Re: Rem

GD1 — Fri, 10 Jan 2025 19:37:31 GMT

@John3431 If it's a Sky Stream or Sky Glass remote it most certainly is not a sealed unit, how would you change the batteries otherwise, have you tried the steps in the guide posted above?

Re: Rem

mikealanr — Fri, 10 Jan 2025 19:38:22 GMT

Hi @John3431

They aren't sealed units. The back cover can be very stiff to begin with, but you can open it as per the instructions posted by @GD1.

MikeAlanR

Re: Rem

Anonymous — Fri, 10 Jan 2025 20:28:46 GMT

Sealed unit that takes disposal batteries. lol. Sorry, couldn't resist ! Lol

Re: Rem

Fothergill1 — Fri, 10 Jan 2025 23:31:21 GMT

@John3431 wrote:
I tried to set up my tv but the paper thats in my remote ripped and I cant pull it out. How do I contact sky to inform them that I need another remote

@John3431 Removing the back of the remote can be a problem the first couple of times as it it very stiff.

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off.

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.