topic Re: Watch from start fast forward issue once broadcast has ended in Sky Stream

Watch from start fast forward issue once broadcast has ended

MarkGoldsmith — Mon, 16 Sep 2024 15:25:44 GMT

Over the last couple of days i've noticed an issue with trying to fast forward a show once the broadcast has ended whilst using the "Watch From Start" feature.

The show plays fine with no issues but once the broadcast has ended, if you try to subsquently use fast forward it takes you back right to the start of the show. In fact you can't go past the point you got to without exiting the show and then loading it fresh from the playlist. Obviously this means you then have to know whereabouts in the show you got and fast forward to the point you were kicked out.

Any one else noticed this?

Fast forward when playing from start

Pablo1958 — Wed, 11 Sep 2024 12:17:01 GMT

When using the play from start function and trying to fast forward it goes back to start of program. If you hold the fast forward down it skips to next live TV.

Re: Fast forward when playing from start

Walders — Mon, 16 Sep 2024 16:08:02 GMT

I have this problem too. Started happening in the last month or so and is very frustrating.

It happens when the programme you are 'watching from start' has finished on 'Live' tv. It's ok up to that point.

Instead of fast forwarding you are taken to the programme that is currently Live.

Re: Watch from start fast forward issue once broadcast has ended

Fothergill1 — Mon, 16 Sep 2024 18:26:45 GMT

@MarkGoldsmith I had exactly the same issue today. I wanted to watch the ITV lunchtime News bulletin followed by my local Channel TV news. I missed the beginning so selected watch from start and once the UK weather started I used FF to get to the beginning of my local news and it jumped forward to live ITV bypassing my local news altogether. Very annoying but now I know what to expect I can live with it until it gets resolved. TBH I thought it was just me and didn't realise it was effecting other stream subscribers.

Re: Watch from start fast forward issue once broadcast has ended

GD1 — Tue, 17 Sep 2024 07:21:11 GMT

All This has been raised to Sky in the closed forum, they are currently investigating this issue

**Post marked as answer for visibility only and will be updated once resolved.

Losing programme when fast forwarding

Katrina2511 — Sun, 22 Sep 2024 20:36:14 GMT

I'm having an issue at the moment when I'm watching a programme on catch up, mostly when I select 'watch from start' .. when it comes to adverts, and when I fast forward it seems to stick then goes back to the previous programme and I can't stop the fast forward, so I have to press the back button to come out of it completely which means I end up back on live tv?!

Re: Losing programme when fast forwarding

Fothergill1 — Sun, 22 Sep 2024 21:21:21 GMT

@Katrina2511 I have experienced this issue a number of times myself and it was brought up on the closed forum earlier in the week so Sky are aware. I have requested your post be merged with this thread

cc @GD1 - please merge.

Re: Losing programme when fast forwarding

Jporch316 — Mon, 23 Sep 2024 19:48:40 GMT

@GD1

see post above ☝️😀

Re: Watch from start fast forward issue once broadcast has ended

Shaley1 — Wed, 09 Oct 2024 10:33:19 GMT

I'm having same issue with fast forward and prog when start from beginning, happened 5 times in a month, very annoying as can't watch the prog till following day

Re: Watch from start fast forward issue once broadcast has ended

Chloe-W22 — Fri, 18 Oct 2024 10:45:48 GMT

Hi all,

I wanted to let you know we are investigating an issue with Watch from Start where on occasions using fast forward or rewind on programs it jumps back to Live TV.

I'm really sorry this is happening but we have the right teams working to get this resolved as soon as possible.

Workaround: Instead you can search for the programme (using voice or the menus) and then restart the programme this way.

Re: Watch from start fast forward issue once broadcast has ended

Shaley1 — Fri, 18 Oct 2024 11:04:00 GMT

Hello, thanks for the update, and i do hope you fix this soon, as its happening everytime, and if you try to search and watch again, it comes up with a FAIL DIALOGUE, SAYING WHOOPS SOMETHING WENT WRONG which is annoying and you are unable to watch till following day, please fix, thanks Ian

Re: Watch from start fast forward issue once broadcast has ended

ShaneH — Mon, 21 Oct 2024 12:25:50 GMT

I have the same problem with Sky Stream in Ireland. The problem was introduced in a recent software release, as it wasn't like this from the start.

It's another part of the reason why I'm looking at alternative suppliers.

forwarding tv

Darren5473 — Thu, 24 Oct 2024 11:18:16 GMT

Hi all

when i pause my sky glass and start to watch it again when the atual program i have paused finishes it goes of and just goes back to the live tv that is on like the next program this does not seem right its like if i am 10min behind it just goes back to live tv as the next program has started

thanks

Re: forwarding tv

Jporch316 — Thu, 24 Oct 2024 12:54:10 GMT

Hi @Darren5473

I believe this is a known issue and is being investigated.......

Re: Watch from start fast forward issue once broadcast has ended

TP59 — Fri, 25 Oct 2024 20:42:38 GMT

Hi,

this has been going on for some months, can you please let me know when it will be fixed or reduce my subscription until it is.

“Recorded” live show disappears whilst watching

SiobhanJackson — Fri, 25 Oct 2024 22:24:30 GMT

Okay so I know you can't technically record a show with streaming, but it somehow does. So every Friday night I watch a particular live show that's been recorded and is usually still on by the time I start watching it from my playlist. So for instance, It started recording at 9pm and finishes at 10pm, I start watching at 9:30pm from the start, I fast forward ads, happy days. But every time its officially finished on the channel at 10pm, it stops letting me watch it and disappears from my playlist?? So then I have to wait for it to be uploaded onto the app like an hour later for me to watch it. It's honestly painful. Whyyyy?! Sky need to fix it because it's every single week and it's driving me mental.

Re: “Recorded” live show disappears whilst watching

ShaneH — Sat, 26 Oct 2024 04:01:06 GMT

You're not the only one.
https://helpforum.sky.com/t5/Sky-Stream/Watch-from-start-fast-forward-issue-once-broadcast-has-ended/td-p/4752019

Re: Watch from start fast forward issue once broadcast has ended

MCoot — Wed, 30 Oct 2024 14:07:16 GMT

Hello @Chloe-W22 - is there any update to this problem being fixed?

Sky Stream - programs return to start instead of resuming where paused.

Naomi+D — Wed, 30 Oct 2024 22:33:44 GMT

We've had Sky stream for a few weeks now. We have the add on option of skipping adds. However, we sometimes watch a program that has already started & opt to 'watch from the start'. During the program we pause it, then resume it. Then when we get to the adds we 'fast forward' but it then jumps back to the start! We try to 'fast forward' to where we want to continue watching it but it'll then jump back to the start again. It's driving us mad! We would wait until the adds to pause but when our child gets up in the evening it's not always an option.

Any suggestions/guidance or experience of this?

Many thanks.

Re: Sky Stream - programs return to start instead of resuming where paused.

Jporch316 — Wed, 30 Oct 2024 22:39:52 GMT

@Naomi+D wrote:
We've had Sky stream for a few weeks now. We have the add on option of skipping adds. However, we sometimes watch a program that has already started & opt to 'watch from the start'. During the program we pause it, then resume it. Then when we get to the adds we 'fast forward' but it then jumps back to the start! We try to 'fast forward' to where we want to continue watching it but it'll then jump back to the start again. It's driving us mad! We would wait until the adds to pause but when our child gets up in the evening it's not always an option.
Any suggestions/guidance or experience of this?
Many thanks.

Hi @Naomi+D

this is a current known issue that is being investigated. There is a separate thread discussing this .......