topic Re: Animal Planet really bad lip sync problems in Sky Stream

Animal Planet really bad lip sync problems

Veii — Mon, 11 Nov 2024 21:58:29 GMT

Hi. Is anyone else having really bad lip sync issues on the Animal Planet channel 140? It takes anything from 1 minute to 5 minutes to become unwatchable for me.

Changing channel away and back again resets it but it comes straight back pretty quickly.

None of the other channels on Sky or Sky Cinema seem to be doing it.

Re: Animal Planet really bad lip sync problems

Veii — Thu, 28 Nov 2024 17:15:09 GMT

It is still doing it weeks later. I haven't noticed it on any other channels, not even other Discovery owned channels, it just seems to be the Animal Planet channel.

Re: Animal Planet really bad lip sync problems

Nigel80 — Tue, 07 Jan 2025 19:59:42 GMT

We having the same issues. I find rewinding a few seconds syncs it back, but that only lasts a up to 6 or so minutes before it's out again.

Re: Animal Planet really bad lip sync problems

mikealanr — Tue, 07 Jan 2025 21:17:23 GMT

Hi @Veii & @Nigel80

This is a known issue. See this thread on the forum: https://helpforum.sky.com/t5/Sky-Stream/Lip-Sync-issues-Sky-Stream/td-p/4607728

Sky have created a form fir us to complete to assist them in pinpointing the issue. You can complete this here: https://forms.office.com/e/6CvrKz5R3a

MikeAlanR