topic Re: TV channel stream keeps jumping in Sky Stream

TV channel stream keeps jumping

Trio282 — Mon, 30 Dec 2024 23:03:03 GMT

I have an issue where my TV program accessed from my puck keeps freezing and then jumping forward, I have rebooted both the Puck and my router numerous times but it keeps happening and on pretty much whichever channel I am watching

Re: TV channel stream keeps jumping

Lisa-P1987 — Tue, 31 Dec 2024 13:08:38 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV channel stream keeps jumping

Trio282 — Mon, 06 Jan 2025 18:58:18 GMT

Lisa I tried what they asked and it looks like a WiFi issue. But the bubble is no longer there

Re: TV channel stream keeps jumping

Fothergill1 — Mon, 06 Jan 2025 20:44:17 GMT

@Trio282 I have re-escalated the post for you as the online chat would have expired after 48 hours of inactivity.

cc @Lisa-P1987

Re: TV channel stream keeps jumping

Mr+Flibbles+86 — Tue, 07 Jan 2025 10:24:30 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: TV channel stream keeps jumping

Lisa-P1987 — Thu, 09 Jan 2025 11:49:36 GMT

We are still looking to help you Trio282 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks