https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873112#M43098 <P>Sounds like you are getting wifi interference from your neighbours wifi.</P> <P>&nbsp;</P> <P>Do you have &nbsp;Sky broadband?</P> <P>&nbsp;</P> <P>Have a read of changing your Sky wireless channels.</P> <P>This article below is for Sky broadband, but would be much the same as for other ISP routers.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P>&nbsp;</P> Mon, 06 Jan 2025 13:43:46 GMT lettice 2025-01-06T13:43:46Z https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873031#M43096 <P>My sky tv keeps dropping in and out, the screen and the sound freezes while watching the tv. I have restarted my router, this is next to my tv and my puck. There is no changes apart from my next door neighbour has recently had the internet connected.&nbsp;<BR />my camera doorbell and my hive all went off. These have been rectified but my tv is still problematic</P><P>what can I do ,&nbsp;</P> Mon, 06 Jan 2025 12:44:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873031#M43096 Tracy1232 2025-01-06T12:44:49Z https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873112#M43098 <P>Sounds like you are getting wifi interference from your neighbours wifi.</P> <P>&nbsp;</P> <P>Do you have &nbsp;Sky broadband?</P> <P>&nbsp;</P> <P>Have a read of changing your Sky wireless channels.</P> <P>This article below is for Sky broadband, but would be much the same as for other ISP routers.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P>&nbsp;</P> Mon, 06 Jan 2025 13:43:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873112#M43098 lettice 2025-01-06T13:43:46Z https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873202#M43103 <P>Alternatively as you mention the router is close to the puck, you could try connecting them together via an ethernet cable to see if this improves things.</P><P>&nbsp;</P><P>The important thing to note when doing this is to ensure once connected you disable Wifi in the puck's network settings as otherwise despite it being connected via a cable it will default back over to the Wifi so you likely won't notice any difference if it does help.</P> Mon, 06 Jan 2025 15:09:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873202#M43103 MarkGoldsmith 2025-01-06T15:09:23Z https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873421#M43110 <P>Thank you I rebooted and updated Everything and at last it has&nbsp;</P> Mon, 06 Jan 2025 17:43:23 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873421#M43110 Tracy1232 2025-01-06T17:43:23Z https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873422#M43111 <P>Thank you I have reset and downloaded any updates and this appears to have sorted it&nbsp;</P> Mon, 06 Jan 2025 17:44:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-broadband-dropping-in-and-out/m-p/4873422#M43111 Tracy1232 2025-01-06T17:44:05Z