topic Re: Sky Stream not playing content in UHD in Sky Stream

Sky Stream not playing content in UHD

Coathupe — Sat, 04 Jan 2025 20:15:03 GMT

I've just got sky stream essential with cinema and uhd with Dolby atmos. Non of the sky content is showing UHD next to the parental guidance rating, it just shows and plays in HD and it definitely isn't playing in UHD and Dolby atmos because it works on Netflix and Disney plus through the sky stream puck. My LG tv automatically comes up with a HDR Symbol when It plays in HDR and the same with my LG sound bar, it comes up with Dolby atmos. I've contacted Sky twice and they put me through to their 'technical experts' where he said its definitely working it just doesn't display the UHD symbol apparently (which I know it definitely should) has anyone had this problem before and what have you done to resolve it? Picture is set at 2160p

Re: Sky Stream not playing content in UHD

GD1 — Sat, 04 Jan 2025 20:26:05 GMT

@Coathupe If the content is playing in HD onlyand it won't play in UHD (assuming it's a UHD film), you'll need to select UHD settings on the puck menu for any UHD content to play.

Go to settings - Picture and Sound - Default streaming format set to UHD

Re: Sky Stream not playing content in UHD

Exiled-in-HH — Sun, 05 Jan 2025 06:43:07 GMT

Up scaling should be left to the TV if it is good quality TV🤔

Is any content listed as UHD for Sky on-demand?

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 07:28:24 GMT

I've tried that, still isnt working, I can tell the sky background/guide is in UHD once I change the settings from 1080 to 2160, but there's still a massive difference between picture quality and sound quality if I played something on Netflix or any other app through the stream puck

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 07:31:17 GMT

Nope, Nothing at all shows UHD next to it, I went into the UHD section in movies and they all just say HD.

Re: Sky Stream not playing content in UHD

Markb10 — Sun, 05 Jan 2025 10:03:45 GMT

Have you checked your account that SKY have activated the UHD /Atmos in the app under your home set up ?

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 10:21:03 GMT

Yeah and it says I'm already subscribed if I click on the upgrade to uhd & atmos bit, it's also shows it on my sky services, I even contacted sky got them to cancel it and resubscribe to it to try that but it's still the same 🤷

Re: Sky Stream not playing content in UHD

Nigelb1972 — Sun, 05 Jan 2025 16:01:25 GMT

@Coathupe does your TV support HLG as this is the HDR format that Sky use for their content.

Netflix, AppleTV & Disney+ use HDR10 and Dolby Vision and Prime uses HDR10 & HDR10+...

BBC iPlayer also uses HLG.

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 19:24:39 GMT

I'll have a look into that! Thanks

Re: Sky Stream not playing content in UHD

Nigelb1972 — Sun, 05 Jan 2025 19:36:48 GMT

@Coathupe if that is the issue, you've either got the perfect excuse to go TV shopping or I believe that you can change the settings so the puck just outputs UHD and no HDR. You should still get HDR on Netflix etc though.

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 19:37:26 GMT

@Nigelb1972 My TV is an LG 65UR91006LA, just checked the specs and it supports both HDR10/HLG! Any other ideas? just attached a photo of what I mean, you can see it just says HD, it's like it's not activated on my account properly or something

Re: Sky Stream not playing content in UHD

TimmyBGood — Sun, 05 Jan 2025 20:24:35 GMT

@Coathupe

Check the 'HDMI Ultra HD deep color' setting is toggled to 'on' for the HDMI port which the Stream puck is connected to: that's an oddity of LG television sets.

https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT20098005-1437131182045/

Re: Sky Stream not playing content in UHD

Markb10 — Sun, 05 Jan 2025 20:09:48 GMT

Under picture streaming format is it set to Auto or UHD or HD

Re: Sky Stream not playing content in UHD

Markb10 — Sun, 05 Jan 2025 20:48:33 GMT

Under picture streaming format is it set to Auto or UHD or HD

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 20:49:18 GMT

@Markb10 Set to UHD currently

Re: Sky Stream not playing content in UHD

Markb10 — Sun, 05 Jan 2025 20:51:05 GMT

Mine is set to Auto so don't know if that makes a difference?

Re: Sky Stream not playing content in UHD

Coathupe — Sun, 05 Jan 2025 20:51:49 GMT

That's set to on aswell 🙄 @TimmyBGood

Re: Sky Stream not playing content in UHD

Coathupe — Mon, 06 Jan 2025 22:29:57 GMT

Thanks everyone for your suggestions! It seems to have sorted itself now somehow 🤣 @TimmyBGood even though the Deep colour setting was on, I think maybe turning it off and back on may have helped, it didn't do it right away but maybe since my sky stream has been turned off and on it may of recognised now.

I knew it wasn't UHD when the sky technical expert said it was 😤

Re: Sky Stream not playing content in UHD

Nigelb1972 — Tue, 07 Jan 2025 08:08:06 GMT

@Coathupe happy to hear that you sorted it out and now you can enjoy Fall Guy in it's UHD loveliness... Ps. It's a cracking movie...