topic Replacement remote not working properly in Sky Stream

Replacement remote not working properly

Simonought — Sat, 04 Jan 2025 10:01:04 GMT

Replacement remote has just arrived from sky and still the volume buttons are not working. They did but now they don't. It now

wont turn the TV on/off either.

Re: Replacement remote not working properly

lettice — Sat, 04 Jan 2025 10:53:20 GMT

Sounds like you have not paired the remote correctly, in allowing your Sky remote control to pair with your TV.

Which TV and model do you have?

Would suggest re pairing exactly as it shows here on step 2

https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/remote-control-help-sky-glass

Re: Replacement remote not working properly

Simonought — Sat, 04 Jan 2025 17:03:21 GMT

Thanks but I am pairing it correctly, as per the instructions, and it's not working......that's the issue. Sky sent a replacement remote and still the volume buttons don't work and it doesn't turn the tv/puck off at the same time.

Re: Replacement remote not working properly

Exiled-in-HH — Sat, 04 Jan 2025 17:56:41 GMT

Have you reported the issues with the replacement remote to Sky?