topic Re: Sky remote not turning off my new Samsung TV in Sky Stream

Sky remote not turning off my new Samsung TV

Bigmac2 — Wed, 01 May 2024 14:48:43 GMT

My Sky remote turns on my new Samsung TV bit will not turn it off. Also when u try to set up manually it cannot find my Samsung TV model number UE55CU8500KXXU

Re: Sky remote not turning off my new Samsung TV

Padam_Padam — Wed, 01 May 2024 15:08:04 GMT

@Bigmac2 wrote:
My Sky remote turns on my new Samsung TV bit will not turn it off. Also when u try to set up manually it cannot find my Samsung TV model number UE55CU8500KXXU

Try some of the other Samsung codes. One of them will work.

A long press of the standby button should power off the TV.

Re: Sky remote not turning off my new Samsung TV

Fothergill1 — Wed, 01 May 2024 15:12:31 GMT

@Bigmac2 Welcome to the forum. Once you have setup the remote to control the volume and on/off of your TV you need to give a long press of the remote power button to turn off the TV.

Six months ago I purchased a new 65" Samsung S90C TV and soundbar. When setting up the remote I just selected Samsung and then went through the various settings until I found one that worked.

Re: Sky remote not turning off my new Samsung TV

Nigelb1972 — Wed, 01 May 2024 18:15:00 GMT

@Bigmac2 I've got a Samsung and you need to do a looooooong press on the on/off button on the Sky remote. It should the put the TV and Puck in standby....

Press and hold until the TV turns off 👍🏻

Re: Sky remote not turning off my new Samsung TV

Bigmac2 — Thu, 02 May 2024 18:24:42 GMT

I forgot to mention that although the sky remote is turning off the Samsung TV after about 10 seconds the TV comes back on again !

Re: Sky remote not turning off my new Samsung TV

Fothergill1 — Thu, 02 May 2024 18:42:34 GMT

Hi @Bigmac2 That's certainly weird. Maybe try clearing the remote and then pairing it again.

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 4 and 6 together for three seconds (IR mode)
Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done.

Once you have done that go back to Settings >Connected devices > Sky remote and then Control your TV to setup the remote controlling your TV option.

Re: Sky remote not turning off my new Samsung TV

Ghostbuster1905 — Fri, 03 Jan 2025 14:11:21 GMT

I have exactly the same problem

sky no help

Re: Sky remote not turning off my new Samsung TV

Del32 — Mon, 13 Jan 2025 17:56:56 GMT

I have sky stream plugged into a denor avr-x2400h receiver and the forward to a samsung ue43cu8000k tv.

I can get volume to change but sta day only does the stream box. HELP!!!!!

Wife is not happy having to use the TV remote to power the TV kn and off.

The virgin remote works fine. When I had sky before the TV worked OK. Although is was LG.

Re: Sky remote not turning off my new Samsung TV

Nigelb1972 — Mon, 13 Jan 2025 19:37:59 GMT

Press and hold the power button and it should turn off the puck and put the TV into standby. We've got a 2022 Samsung QLED and it works with that.