topic Re: Stream in Sky Stream

Stream

Cody6 — Tue, 31 Dec 2024 16:00:56 GMT

Trying to reinstate my streaming box but keeps coming up error try again later

Re: Stream

mikealanr — Tue, 31 Dec 2024 16:35:38 GMT

You will need to provide more information! We are fellow customers and not Sky support. When you say reinstate, do you mean your services were restricted?

MikeAlanR

Re: Stream

Cody6 — Tue, 31 Dec 2024 16:41:25 GMT

Yes service was stricted paid now and when I click reinstate it just comes up error try again later

Re: Stream

mikealanr — Tue, 31 Dec 2024 17:15:51 GMT

Hi @Cody6

Are you doing this via the app or website? See these instructions on reinstating your account: https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-sky-glass/articles/missed-payments-sky-glass

MikeAlanR

Re: Stream

Cody6 — Tue, 31 Dec 2024 17:20:09 GMT

I've tried on the app and on the web still coming up with error try again later quick enough to take the money but then left with no service still

Re: Stream

Exiled-in-HH — Tue, 31 Dec 2024 19:05:11 GMT

You made the payment?

Did you set up a new monthly payment method?

Re: Stream

Cody6 — Tue, 31 Dec 2024 23:34:17 GMT

Yes made payment and set up new direct debit but stil won't reconnect my services when I click get my services back up and running