https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866658#M42427 <P>Thank you for your reply, here's hoping it will get sorted, before I loose the plot<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Mon, 30 Dec 2024 20:59:34 GMT Theworkhouse 2024-12-30T20:59:34Z https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866640#M42424 <P>Freezing, wait for program to load etc etc</P><P>after several phone calls I'm now waiting on a different "puck" to arrive.&nbsp;<BR />I'm wondering why I'm paying for the service that I'm not getting.....</P><P>Sorry this is turning into a rant, it's so annoying &amp; always when it's a program worth watching.&nbsp;<BR />everything's been turned off &amp; on, it's been rebooted &amp; updated twice, but it still keeps happening.&nbsp;<BR />is a different "puck" going to solve the problem?</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 30 Dec 2024 20:41:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866640#M42424 Theworkhouse 2024-12-30T20:41:14Z https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866643#M42425 <P>Don't think the puck will make much difference. I also have had a new one.&nbsp;<BR />We need Sky to enhance the puck so that it can stream correctly</P> Mon, 30 Dec 2024 20:47:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866643#M42425 Super+Anthony 2024-12-30T20:47:49Z https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866645#M42426 <P>If your current Puck is faulty (hardware) a replacement may solve it. Fingers crossed.</P> Mon, 30 Dec 2024 20:49:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866645#M42426 Mark39 2024-12-30T20:49:24Z https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866658#M42427 <P>Thank you for your reply, here's hoping it will get sorted, before I loose the plot<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Mon, 30 Dec 2024 20:59:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866658#M42427 Theworkhouse 2024-12-30T20:59:34Z https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866806#M42454 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4292211">@Theworkhouse</a>&nbsp;wrote:<BR /><P>Freezing, wait for program to load etc etc</P><P>after several phone calls I'm now waiting on a different "puck" to arrive.&nbsp;<BR />I'm wondering why I'm paying for the service that I'm not getting.....</P><P>Sorry this is turning into a rant, it's so annoying &amp; always when it's a program worth watching.&nbsp;<BR />everything's been turned off &amp; on, it's been rebooted &amp; updated twice, but it still keeps happening.&nbsp;<BR />is a different "puck" going to solve the problem?</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Some basic background info would be useful.....</P><P>&nbsp;</P><P>Who is your ISP?</P><P>&nbsp;</P><P>What is your your routers connection speed to the internet?</P><P>&nbsp;</P><P>what is your Puck's connection speed to the internet using the Netflix Network check on your Puck?</P> Tue, 31 Dec 2024 07:45:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Looks-like-I-m-not-the-only-one-having-a-problem-with-Sky-stream/m-p/4866806#M42454 Exiled-in-HH 2024-12-31T07:45:24Z