topic Re: Red light on Open Reach box for days in Sky Stream

Red light on Open Reach box for days

Tracy-B — Mon, 30 Dec 2024 15:29:45 GMT

Have tried full reboot without success. Sky Stream intermittently loses connection and won't reload. Just keep getting in a loop but think I need an engineer to resolve

Re: Red light on Open Reach box for days

TimmyBGood — Mon, 30 Dec 2024 15:42:52 GMT

@Tracy-B

Is that a red LED on the top left or lower right of the ONT enclosure?

Re: Red light on Open Reach box for days

Tracy-B — Mon, 30 Dec 2024 15:58:35 GMT

Lower right

Re: Red light on Open Reach box for days

TimmyBGood — Mon, 30 Dec 2024 16:41:44 GMT

@Tracy-B

Lower right is typically an indicator that the batteries in a Battery Backup Unit are no longer capable of holding charge: it's not actually related to internet dropping unless the mains supply is also dodgy.

Re: Red light on Open Reach box for days

TimmyBGood — Mon, 30 Dec 2024 18:06:47 GMT

@Tracy-B

There's a thread about the BBU here:

https://helpforum.sky.com/t5/Broadband/White-box-that-is-wored-in-has-fault-light-on-and-has-since-we-started-the-contract-with-sky/m-p/4632491#M392544