topic Re: Fault in Sky Stream

Fault

Nat23 — Sat, 28 Dec 2024 12:18:55 GMT

Whenever iv put my puck on over the last few days it's said due to a technical issue I'm only getting reduced service their working to fix. Anyone know what it is? I haven't noticed anything apart from the message which just keeps coming up

Re: Fault

mikealanr — Sat, 28 Dec 2024 12:28:37 GMT

Hi @Nat23

Turn off at the mains for a few minutes, however if the message returns it is likely that your puck is disconnecting from your router when in standby.

You can force the connection to 'stay alive' by going into settings > start up and standby and turning 'network standby mode' ON and overnight power saving OFF.

MikeAlanR

Re: Fault

Exiled-in-HH — Sat, 28 Dec 2024 16:18:52 GMT

@Nat23 wrote:
Whenever iv put my puck on over the last few days it's said due to a technical issue I'm only getting reduced service their working to fix. Anyone know what it is? I haven't noticed anything apart from the message which just keeps coming up

Sky need to change that misleading message ... you the customer needs to take action to correct the issue😟

Re: Fault

Dazzasky — Sat, 28 Dec 2024 17:31:00 GMT

I've had the same message come on my stream box as well over the last few days, pressing the home button clears it and takes you to the home page. Only started seeing this after the latest firmware update.