topic Re: Sky Puck Resetting in Sky Stream

Sky Puck Resetting

Steved180 — Sat, 21 Dec 2024 19:58:53 GMT

This might be an incredibly niche issue, but my Sky pucks both upstairs and downstairs keep resetting on Sky Sports Darts UHD roughly about a minute of turning the channel on. This is the only channel it's doing it on. Have checked all the other sky sports channels and no issues.

Any suggestions welcome, please help I can't watch the darts!!

Re: Sky Puck Resetting

mikealanr — Sat, 21 Dec 2024 20:39:04 GMT

Hi @Steved180

What do you mean by resetting? Do you mean your puck is restarting or blank screen? Please elaborate and the community will try and assist.

MikeAlanR

Re: Sky Puck Resetting

Steved180 — Wed, 25 Dec 2024 23:34:33 GMT

Hi thanks for the reply, I forgot I posted this so hadn't checked for a reply!

The screen goes black, the puck resets and the sky logo comes up on a black background for about two minutes then it reverts to the home page. I've tried to watch the channel multiple times and it happens every time without fail after a few minutes.

Re: Sky Puck Resetting

Dazzasky — Thu, 26 Dec 2024 09:57:47 GMT

@Steved180 wrote:
Hi thanks for the reply, I forgot I posted this so hadn't checked for a reply!

The screen goes black, the puck resets and the sky logo comes up on a black background for about two minutes then it reverts to the home page. I've tried to watch the channel multiple times and it happens every time without fail after a few minutes.

It sounds like it could be a faulty puck, contact Sky and they should be able to send a new one for you @Steved180

Re: Sky Puck Resetting

Gary187 — Thu, 02 Jan 2025 19:48:16 GMT

I have had this happen to me all the way since the darts started. Tried another puck, same thing happened!