topic Sound keeps cutting out on stream in Sky Stream

Sound keeps cutting out on stream

Mari401 — Mon, 23 Dec 2024 16:15:15 GMT

I am having to reset my sky puck most days as the sound keeps cutting out! Surely this isn't something which should happen regularly, is there a permanent fix for this? Rather than having to reset most days?

Re: Sound keeps cutting out on stream

Ellie_TV — Mon, 23 Dec 2024 16:43:37 GMT

@Mari401 wrote:
I am having to reset my sky puck most days as the sound keeps cutting out! Surely this isn't something which should happen regularly, is there a permanent fix for this? Rather than having to reset most days?

What are your audio settings on the puck? Auto, passthrough, Dolby Digital, PCM?

Are you using the HDMI cable that came with the puck to connect to your TV?

Are you using a soundbar or AVR?

Re: Sound keeps cutting out on stream

Mari401 — Mon, 23 Dec 2024 20:16:24 GMT

I'm using the HDMI that came with the box

Re: Sound keeps cutting out on stream

Mari401 — Tue, 24 Dec 2024 10:08:30 GMT

I've moved the puck closer to the modem and it's still not making a difference..any ideas??

Re: Sound keeps cutting out on stream

Tracy748 — Sun, 05 Jan 2025 21:44:24 GMT

We are having same problem. But only on sports and cinema channels.

Re: Sound keeps cutting out on stream

Mari401 — Sun, 05 Jan 2025 22:12:32 GMT

We ended up changing our puck as the problem never really got resolved! It's been okay with the new one so far...