topic Tv buffering in Sky Stream

Tv buffering

HFisher — Fri, 20 Dec 2024 17:31:30 GMT

Have tried several tv channels and each time channel is buffering and sometimes turning black, we can then go to a different channel and still buffering

Re: Tv buffering

GD1 — Fri, 20 Dec 2024 17:44:45 GMT

@HFisher Do you have Sky stream or Sky Glass?

Have you tried a reboot of the Box/TV?

Re: Tv buffering

HFisher — Fri, 20 Dec 2024 18:56:37 GMT

Sky stream

Yes rebooted the broadband twice

Re: Tv buffering

GD1 — Fri, 20 Dec 2024 19:30:02 GMT

@HFisher Have you ebooted the puck?

Re: Tv buffering

HFisher — Fri, 20 Dec 2024 20:33:11 GMT

Yes, done that too.

Re: Tv buffering

GD1 — Fri, 20 Dec 2024 20:59:20 GMT

@HFisher On the puck open netflix, go to get Help, run connection test, what speed is being reported?

Re: Tv buffering

Bon5 — Fri, 20 Dec 2024 21:40:03 GMT

Same issues and been getting worse to point not watchable. Have done all the resets and same issue on lan or WiFi. Started about 8 weeks ago but now really bad. Everything else works. Netflix zoom teams prime etc etc. only issue is with tv channels. Spoke with sky and they could offer little explanation. Going back to q box was suggestion! If I had issues with all my other tech id blame the network but I don't so it is something with the pucks.

Re: Tv buffering

Exiled-in-HH — Sat, 21 Dec 2024 06:47:41 GMT

@Bon5 What is your connection speed measured in the Netflix app on your puck?

Re: Tv buffering

Bon5 — Sat, 21 Dec 2024 08:15:53 GMT

30mbps via Get Help on Netflix. You can see the internet connection dropping out, connection to broadband router for WiFi and Ethernet is constant, the issue is the internet connection is being dropped (by sky) suggesting a routing failure

Re: Tv buffering

Exiled-in-HH — Sat, 21 Dec 2024 15:07:09 GMT

Who is your ISP?

Re: Tv buffering

Bon5 — Sat, 21 Dec 2024 15:57:43 GMT

BT. .. cannot see it being a broadband issue as everything else works perfectly. The buffering has become really bad no matter if WIFI or LAN. Waiting for upgrade to full fibre in next couple of weeks. I know were on the edge of download performance for stream but ven lowering to plain old HD makes no difference.