topic Re: New Advert skipping in Sky Stream

New Advert skipping

siggles98 — Wed, 18 Dec 2024 21:48:29 GMT

New advert skipping seems to get confused with where the adverts are and are not. Hawaii 5-o is vertically unwatchable as it keeps going to the adverts and skipping bits of the programme, then greeted with a black screen. 500mbps broadband so connection not an issue. One of many issues we experience with sky stream.

Re: New Advert skipping

Fothergill1 — Wed, 18 Dec 2024 22:47:35 GMT

@siggles98 Restarting / rebooting your puck may well clear the problem if it is just a software glitch. The Add skipping has been working well for me and is a great new feature.

To restart your puck go into Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

Hopefully that will clear the problem for you 🤞

Re: New Advert skipping

Exiled-in-HH — Thu, 19 Dec 2024 08:13:55 GMT

A 0.5 Mbps connection isn't fast enough to support Sky Stream😵‍💫

Re: New Advert skipping

siggles98 — Thu, 19 Dec 2024 08:22:22 GMT

500 not 0.5. Read the post correctly genius.

Re: New Advert skipping

Exiled-in-HH — Thu, 19 Dec 2024 08:31:20 GMT

I did😉

m for milli

M for Mega

Re: New Advert skipping

siggles98 — Thu, 19 Dec 2024 08:38:24 GMT

Well I can confirm it's a full fibre connection if it was 0.5 mbps I would be saying 500kbps. Google it 😉

Re: New Advert skipping

siggles98 — Thu, 19 Dec 2024 08:39:12 GMT

I have tried this to be honest. Maybe it's something that will sort itself out. We will see I think!

Re: New Advert skipping

Exiled-in-HH — Thu, 19 Dec 2024 08:46:00 GMT

@siggles98 wrote:
Well I can confirm it's a full fibre connection if it was 0.5 mbps I would be saying 500kbps. Google it 😉

Surely you mean 0.5 Mbps being the equivalent of 500Kbps😉